09-13-2017 01:28 AM
53 123
tools
  1. jtphenom's Avatar
    Hi folks,

    I just bought the S4 on Friday. I love the phone overall. This is my first smartphone! I decided it was about time I come into the 21st century. lol

    Anyway, when I'm typing messages, a lot of the time, it will stick on a letter and input the symbol on that letter instead. Or I may type 4 or 5 words quickly and it will hang up on a letter in the 1st or 2nd word. Another issue is that sometimes I'll hit backspace 2 or 3 times to get rid of a couple letters, and it will erase 4 or 5 words or even a whole sentence or paragraph! That's probably the backspace key "sticking." I tried resetting to factory defaults and it worked fine for a few hours after that, but then started doing it again.

    I took it back to the local Verizon store and it could not reproduce the issue. Then I went back out to my car and it did it right away. Back into the store and it stopped again!

    So here are my questions.

    1. Anyone else having this problem or know anyone who is?
    2. Anyone have any suggestions about how this might get fixed?
    3. For anyone with Verizon experience, do you know if, in that 14-day period, you can just request to have the phone replaced with the same exact model and they will do it for you? If they WILL do it, do you have to prove that something is wrong with it, or will they do it with no questions asked?

    Thanks for any and all help!
    john4sd likes this.
    05-27-2013 01:57 PM
  2. Paul627g's Avatar
    Hello...

    Have you tried letting some friends or family use the phone to see how they do typing on it? Not to put the blame on you but it this could just be user related, getting used to the keyboard and feel of it.

    You can also mess around and try some 3rd party keyboards and see how you like them. Swype & Swiftkey to name a few.
    05-27-2013 02:08 PM
  3. Kedar's Avatar
    Quite a few people do report lag on the stock keyboard.
    Have you tried a few other ones? I swear by Swiftkey (as do many many others). Try to give that a try!

    And maybe try a hard reset? That can usually solve some problems (turning phone off, taking out battery, replacing battery, and turning phone back on).
    05-27-2013 02:17 PM
  4. john_v's Avatar
    You could also go into Settings and try changing the tap and hold length. Maybe setting it to a longer time would avoid the alternate characters.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
    Attached Thumbnails Keys "Sticking" and Lags in Typing-uploadfromtaptalk1369679143294.jpg  
    Paul627g likes this.
    05-27-2013 02:27 PM
  5. jtphenom's Avatar
    Hi folks. I have tried a hard reset, tried using Swiftkey, and my buddy, who just got the exact same phone, tried typing on mine and had the same issue. He said "DUDE! What's wrong with your phone??" lol

    - - - Updated - - -

    You could also go into Settings and try changing the tap and hold length. Maybe setting it to a longer time would avoid the alternate characters.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 4 Beta
    Will try that now. Thanks.
    05-27-2013 02:38 PM
  6. Paul627g's Avatar
    Interested in hearing the outcome of the suggestion.
    05-27-2013 02:53 PM
  7. tohio's Avatar
    Hi folks. I have tried a hard reset, tried using Swiftkey, and my buddy, who just got the exact same phone, tried typing on mine and had the same issue. He said "DUDE! What's wrong with your phone??" lol

    - - - Updated - - -


    Will try that now. Thanks.
    Since you seem to be the only person in the entire Android universe who has this problem why not take the phone back and get another one under warranty?
    05-27-2013 06:02 PM
  8. Gathomblipoob's Avatar
    Since you seem to be the only person in the entire Android universe who has this problem why not take the phone back and get another one under warranty?
    Why all the bile?
    05-27-2013 06:25 PM
  9. tohio's Avatar
    Why all the bile?
    First of all why do you care? Secondly, have you seen anyone else have this problem? He needs to know that his problem is not common and it is probably a hardware or OS problem. Taking the phone back is the easiest solution.
    05-27-2013 08:02 PM
  10. Gathomblipoob's Avatar
    First of all why do you care? Secondly, have you seen anyone else have this problem? He needs to know that his problem is not common and it is probably a hardware or OS problem. Taking the phone back is the easiest solution.
    Actually, I have.
    Dostovel and SERBDVB like this.
    05-27-2013 08:03 PM
  11. Gator352's Avatar
    First of all why do you care? Secondly, have you seen anyone else have this problem? He needs to know that his problem is not common and it is probably a hardware or OS problem. Taking the phone back is the easiest solution.
    Yeah, I have. My daughter has the S4 and it does the same thing. Problem?
    Dostovel and Gathomblipoob like this.
    05-27-2013 08:13 PM
  12. Jennifer Stough's Avatar
    Lets remember to be respectful to each other and keep the conversation civil. This forum is here for people to come and discuss their android experiences, there is no need to attack anyone for experiencing a problem.
    Thanks.

    Jennifer

    Sent from my HTC6435LVW using Android Central Forums
    Gathomblipoob and neonworm like this.
    05-27-2013 08:18 PM
  13. tohio's Avatar
    Yeah, I have. My daughter has the S4 and it does the same thing. Problem?
    Gator, did you post this issue on AC? I did a search for others having this problem and found none. Google doesn't report an issue with this either. That's why I said this guy is probably alone with this issue. Did you fix your keyboard issue on your daughter's phone or did you take it back?
    05-27-2013 08:33 PM
  14. tohio's Avatar
    Actually, I have.
    Can you provide me with some sort of reference or site for this sticking keyboard issue that you have seen. I honestly can't find it anywhere.
    05-27-2013 08:34 PM
  15. Gathomblipoob's Avatar
    Can you provide me with some sort of reference or site for this sticking keyboard issue that you have seen. I honestly can't find it anywhere.
    Not beyond several forum posts I've read regarding the issue. And as they're spread among several forums, I can't remember exactly where they're located.
    05-27-2013 08:43 PM
  16. Gator352's Avatar
    Gator, did you post this issue on AC? I did a search for others having this problem and found none. Google doesn't report an issue with this either. That's why I said this guy is probably alone with this issue. Did you fix your keyboard issue on your daughter's phone or did you take it back?
    The only place I have read about is here on AC. Yes, there are threads (or comments in threads) about this issue. Actually, I just disabled the stock keyboard and enabled swipe which fixed the problem.

    Edit:

    Here ya go. A simple Google search found what your looking for....

    https://www.google.com/search?q=keyb...ddress&ie=&oe=
    05-27-2013 08:45 PM
  17. tohio's Avatar
    The only place I have read about is here on AC. Yes, there are threads (or comments in threads) about this issue. Actually, I just disabled the stock keyboard and enabled swipe which fixed the problem.

    Edit:


    Here ya go. A simple Google search found what your looking for....

    https://www.google.com/search?q=keyb...ddress&ie=&oe=
    Actually that Google cite is lag and letters not appearing not sticking. The OP has a problem with "...it will stick on a letter and input the symbol on that letter instead. Or I may type 4 or 5 words quickly and it will hang up on a letter in the 1st or 2nd word. Another issue is that sometimes I'll hit backspace 2 or 3 times to get rid of a couple letters, and it will erase 4 or 5 words or even a whole sentence or paragraph! That's probably the backspace key "sticking." I tried resetting to factory defaults and it worked fine for a few hours after that, but then started doing it again."

    Still haven't found anything about keys sticking.
    05-27-2013 08:55 PM
  18. tohio's Avatar
    Not beyond several forum posts I've read regarding the issue. And as they're spread among several forums, I can't remember exactly where they're located.
    Too bad that you can't remember where you say it.
    05-27-2013 08:57 PM
  19. Gathomblipoob's Avatar
    Too bad that you can't remember where you say it.
    Sorry I can't satisfy your need. I did Google the issue and also found several references to the problem. I didn't realize it was so important to people. I just meant to say that the issue has been reported by literally more than one person.
    fantom305 likes this.
    05-27-2013 08:59 PM
  20. tohio's Avatar
    Sorry I can't satisfy your need. I did Google the issue and also found several references to the problem. I didn't realize it was so important to people. I just meant to say that the issue has been reported by literally more than one person.
    You don't have to satisfy anything for me. You said you saw reports of S4 keyboards sticking. I can't find any. I just wanted to know where those reports appeared. Now you cite Google as having several references to the issue. Again I can't find any. Are you talking about keyboard lag or keyboard sticking? Lag is not the OP's issue. If you have the time and inclination could you cite me the Google reference to keyboard sticking? I would appreciate it.
    05-27-2013 09:17 PM
  21. Gator352's Avatar
    Actually that Google cite is lag and letters not appearing not sticking. The OP has a problem with "...it will stick on a letter and input the symbol on that letter instead. Or I may type 4 or 5 words quickly and it will hang up on a letter in the 1st or 2nd word. Another issue is that sometimes I'll hit backspace 2 or 3 times to get rid of a couple letters, and it will erase 4 or 5 words or even a whole sentence or paragraph! That's probably the backspace key "sticking." I tried resetting to factory defaults and it worked fine for a few hours after that, but then started doing it again."

    Still haven't found anything about keys sticking.
    That my friend is called lag. You hit a key and it does nothing....you hit it again and it deletes two words or more quickly....that is lag. It's taking a second to register the "hit" (sticking) of the first letter or letters in a word or the backspace key. I know what you are saying. As for the op, it's registering the wrong touch input. He can disable the stock keyboard and enable swype or use one from the play store. The stock Sammy KB sucks...lol
    Gathomblipoob and speed13 like this.
    05-27-2013 09:24 PM
  22. tohio's Avatar
    That my friend is called lag. You hit a key and it does nothing....you hit it again and it deletes two words or more quickly....that is lag. It's taking a second to register the "hit" (sticking) of the first letter or letters in a word or the backspace key. I know what you are saying. As for the op, it's registering the wrong touch input. He can disable the stock keyboard and enable swype or use one from the play store. The stock Sammy KB sucks...lol
    Well none of the cites you provided said anything like that they all described slowness i.e lag. No one said keys were sticking.
    Do you find it strange that the problem the OP has didn't occur twice in the store but returned when he went to his car? Any explanation for that? I have one but I don't want to criticize the OP.
    05-27-2013 09:44 PM
  23. Aaron Watson's Avatar
    Go to the playstore. Look for android 4.2 keyboard and you wont have lags ever again.

    Posted via Android Central App from my Samsung Galaxy S3! GT-19300
    05-28-2013 06:33 AM
  24. jtphenom's Avatar
    Hi folks,

    Sorry it took me so long to get back. So here's what I found out:

    1. Suggestion that I was last given did not help.
    2. Using other keyboards did not help.
    3. Went and got a brand new device (another S4 of course).. didn't help.
    4. My buddy and I played around with settings for a while and figured something out: problem goes away when I disable the "Smart rotation" under the Smart screen settings. First I disabled all Smart screen settings. Problem went away completely. Re-enabled Smart stay, problem didn't come back. Re-enabled Smart pause, all good. Re-enabled Smart scroll. Still worked fine. Re-enabled Smart rotation. Problem immediately returned. Disabled Smart rotation again, problem disappeared.

    Now, when I got my new device, they moved the SIM over of course. But that would not cause a problem like this to stick around (no pun intended), would it?

    Speaking of "sticking", Gator352, when I used the term "sticking", I was not referring specifically to it taking a couple seconds to register that I had tapped a letter (although that lag is a major problem I'm having as well), but instead to the fact that it acted as if my finger stayed on the letter long enough to register the symbol instead of the letter. In other words, it brings up the menu of other options for that letter, and chooses the first one (the symbol that is on the display).

    Anyway, that's where we're at. New device, problem is still here, but it goes away when I disable Smart rotation. If you folks would be so kind as to go into your Smart screen settings and try reproducing this issue yourselves, I'd be very grateful.
    05-28-2013 03:45 PM
  25. jtphenom's Avatar
    Anyone try this out yet?
    RobinNC likes this.
    05-30-2013 01:46 PM
53 123

Similar Threads

  1. Lag in the Phone App when typing in contact names?
    By LateNight in forum Verizon Droid DNA
    Replies: 3
    Last Post: 05-09-2013, 11:47 AM
  2. Nexus 10 Lags in Shadowgun:Deadzone and Epic Citadel Demo
    By ffactoryxx in forum Google Nexus 10 Tablet
    Replies: 2
    Last Post: 02-07-2013, 02:56 PM
  3. Replies: 2
    Last Post: 12-13-2012, 04:09 PM
  4. Tab sticking when scrolling and lagging
    By waynew73 in forum Samsung Galaxy Tab
    Replies: 4
    Last Post: 12-15-2010, 09:10 PM
  5. no Cut and paste in Droid and 2.0?
    By cbelldina in forum Motorola Droid
    Replies: 16
    Last Post: 10-18-2010, 12:24 PM
LINK TO POST COPIED TO CLIPBOARD