1. ashfaq_a's Avatar
    My Exchange account is been configured and what i notice is that even if sync is ON but still i have to tap the sync button on inbox before new mails will drop. In my checking I find that even if i set the period to sync email to automatic, it will change to other options later on...

    any suggestions...
    06-04-2013 10:32 AM
  2. friedtators's Avatar
    did your company drop in the settings? they have have done that on purpose. if they did the settings i would ask
    06-04-2013 10:41 AM
  3. ashfaq_a's Avatar
    i dont think its a server setting issue. As it keep on changing every time when i set automatic it will be there for some time and then when i see new mails r not dropping i can c that the time period to sync mail is changed to 1 day of 2 weeks or any other option randomly...
    06-04-2013 12:48 PM
  4. Theatine's Avatar
    My device has just started doing the same thing, after about 6 weeks. It goes from automatic to once a month....
    06-17-2013 12:48 PM
  5. lrapp89's Avatar
    This exact same thing is happening to me! But mine isn't changing every six weeks, it's changing like every day...

    I keep realizing I haven't received any emails, I go to my settings, and it's back to once a month.

    06-25-2013 04:56 PM
  6. mv0510's Avatar
    Same here...any solution yet?
    07-16-2013 07:18 AM
  7. suresh2mv's Avatar
    one more victim here, Has anyone found the fix for this? if yes, please let me know as well.
    08-20-2013 06:31 AM
  8. jbposell's Avatar
    I wonder if it is connected to my issue where my phone autonomously stops syncing email. See this thread:

    08-20-2013 01:19 PM
  9. Gianni C's Avatar
    I have recently been having the same problems, Although mine were an abrupt change after having changed from previously using BlackBerrys, Droid-X and most recently HTC to using the new Samsung S4. I have recently (several days ago) upgraded to the Samsung 4S and use several emails Gmail, Hotmail, Yahoo and an original email that is out of the NYC area through Transbeam.com, which happens to be a POP based email server.

    Here is the situation, because I do not have a lot of storage available on my Transbeam.com email server, I have my PC software (Outlook) set to remove all emails from the server after downloaded onto my computer. I use my S4 to download these emails first and then use computer in the evening to clear the online cue and save the emails I want to keep on my computer. The problem is, once this is done and my S4 then Syncs up with the email server, it removes all the emails that had previously been downloaded on the S4.

    I have just reviewed this with Samsung online that there are no setting on the S4 to change this, as this is part of the current android version 4.2.2 and it does not support a time delay email erase from the device. In other words, the other phones mentioned above have a "keep email on phone for X days" which is what we need for our POP email accounts. Google and Hotmail have this sort of feature on the S4 in the settings, but it is not as necessary as the POP mail account... because the POP account does not have the amount of free storage as the other mail accounts mentioned.

    The result: This will force me to return the S4 (which I like very much with the above exception) to change to the HTC ONE! All in All, it means configuring and transferring data / programs over to a new phone again and also taking several days to get familiarized with another phone and to a efficient operating space.

    If anyone finds that there is an app that can correct this or if there is another email client app that can be loaded onto the S4 that retains the emails for "X" days, I would deeply appreciate knowing ASAP.

    Thank you,

    09-08-2013 02:20 PM
  10. Gianni C's Avatar
    Noisemaker... Thank you for suggesting using K-9 app as my email client! I had looked into this solution yesterday morning prior to you mentioning it, and You gave me the last push to pulling the trigger to just doing it. After a little bit of time becoming familiar with all the features and options that K-9 has, it worked out perfectly. I now am retaining my emails on my cell phone without the use of the Samsung S4 standard internal POP email client.

    My only concern is if K-9 makes my email more susceptible to being monitors anymore than we are already being monitors... ;-)

    Any other suggestion? If not, thank you for your suggestion.


    09-09-2013 04:10 PM

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