1. Susan Nelson's Avatar
    Phone is 26 days old. Black screen, camera failure. Going to AT&T Store to replace today.
    Unless anybody out there know of a "fix" ?? PS: Battery was losing charge more rapidly, too. And the device was feeling "hot" up by the camera eye.

    06-30-2013 09:21 AM
  2. ReDDevil2112's Avatar
    Are you using an SD card? Try un mounting it and see if that helps. I had this issue and my SD card needed reformatting (thanks to the user who helped me with that, btw, never got the chance to thank him!)

    Sent from my Galaxy S4
    Susan Nelson likes this.
    06-30-2013 11:12 AM
  3. Wishaal Mathoera's Avatar
    Hii my phone is 3 days old and now i have the same problem on my s4
    Everytime i open the camera i get "warning camera failed" i do not use any sd card
    Susan Nelson likes this.
    06-30-2013 11:22 AM
  4. Susan Nelson's Avatar
    Are you using an SD card? Try un mounting it and see if that helps. I had this issue and my SD card needed reformatting (thanks to the user who helped me with that, btw, never got the chance to thank him!)

    I am not using an SD card. Long story short, I went to an ATT Device Store this morning, where they did a factory reboot (or re-set) and alas, the problem was not solved. I was told it's a hardware problem and the phone had to be replaced, which it was, no more questions asked. I gave feedback on what I did that led up to this failure and hoped they pass it onto the powers that be to resolve this glitch.


    Sent from my Galaxy S4
    06-30-2013 04:57 PM
  5. Susan Nelson's Avatar
    see my reply below, or somewhere on this thread. Bottom line, it's a hardware problem and the phone needs to be replaced.
    06-30-2013 04:59 PM
  6. MaccaBird's Avatar
    this happened to me two days after i got my phone (near the Verizon launch) I restarted my phone, and it hasn't happened since.
    06-30-2013 07:27 PM
  7. Susan Nelson's Avatar
    Don't waste time. Just get it replaced.

    - - - Updated - - -

    keep your fingers crossed. At least you got yours up and running again.
    06-30-2013 11:47 PM
  8. Jamie Weaver's Avatar
    Don't waste time. Just get it replaced.

    - - - Updated - - -

    keep your fingers crossed. At least you got yours up and running again.
    11-05-2013 05:22 AM
  9. Jamie Weaver's Avatar
    Shut your phone off and take the battery out and put it back in.
    11-05-2013 05:25 AM

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