1. Aesthete18's Avatar
    Hello everyone. I'm new to the android family, just got my S4 yesterday. I've been trying to search for some solutions for this for the past 3 hours or so but nothing has worked. I'm not sure I can use Samsung Live Chat Support since I don't live in U.S. and my service provider is not on their list.

    Basically, I install Kies then connect my phone through the USB, it starts to connect but stays on that page. After about 10 seconds or so, a pop-up from my desktop says "a problem occured during hardware installation". In device manager>Portable devices>MTP has an exclamation mark on it.

    Things I've done:
    - Taken out battery, reinstall Kies, restart PC, put battery in after 1 minute and try again. (forum post from someone who got help through Live Chat Support)
    - Install driver from Kies manually through device manager
    - Updated driver from online source, also through device manager (Updating with both drivers says "the device is not configured correctly")
    - Tried both Lite and normal mode
    - Tried troubleshoot connection error on Kies

    There are only 3 thing compatible drivers that appear when installing manually in device manager: Digital Still Camera, MTP Device (I'm guessing that's the driver that came with Kies) and Samsung Mobile MTP Device (This is the one I downloaded online). I'm using Windows XP.
    07-05-2013 12:37 PM
  2. Aesthete18's Avatar
    07-06-2013 06:15 AM
  3. anon(6174973)'s Avatar
    Have you tried turning on the debugging mode in the developers settings?

    Sent from my HP Slate 7 using Tapatalk 4 Beta
    07-06-2013 06:41 AM
  4. Aesthete18's Avatar
    Yup. I even allowed mock locations.
    07-08-2013 08:41 AM

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