06-20-2014 06:00 PM
29 12
  1. PeteZa_Guy's Avatar
    I have an unrooted, pretty much brand spanking new Galaxy s4. I bought the phone on Friday and then took about 50+ videos and pictures. 2 days later I went into my gallery and all the pictures and videos where gone. I still have an instagram, screenshot, picasa, google+ folders, but my camera roll only has one picture(of one that I took to make sure it still worked).

    I restarted my phone, turned it off, took the battery off. Went into the menu for the gallery, and everything is checked for content to display (on device, picasa, etc). Checked "my files" app under camera and no luck. There is no way I deleted these pictures intentionally, but if there is ANY way to retrieve them, please send help!

    I trued using Dr. Fone, Wondershare, and various other Photo recovery apps for both PC and MAC, but it seems that the USB mode most be one, and the only way I have found to do that is to root the phone, and apparently with the new software update, it's not possible to root the phone after the update

    If anybody has any ideas, please let me know.
    07-21-2013 04:25 PM
  2. shoii's Avatar
    To retrieve them I have no clue :/ that's odd they deleted by themselves. However I know when I take pics it automatically uploads them to Dropbox. So if you have Dropbox try checking there.
    IsntLifeWendyful likes this.
    07-21-2013 05:38 PM
  3. iFebby's Avatar
    Try connecting it to your computer (windows based if possible). Go to your phone folder via my computer and check for the photos under the DCIM folder.

    If they are not there... you might be out of luck unless you are willing to follow an intensive guide to pull your whole internal partition.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
    07-21-2013 06:10 PM
  4. starbuckk's Avatar
    Did you register the phone with Samsung? I do t know if the Samsung backup keeps them or not.

    Sent from my GT-N8013 using Tapatalk HD
    Tiffany Williams2 likes this.
    07-21-2013 11:44 PM
  5. PeteZa_Guy's Avatar
    The pictures & videos that I had are worth any effort. Is there a link for the guide?
    07-21-2013 11:45 PM
  6. iFebby's Avatar
    There is this guide here on the link below:


    It'll be slightly different for your device when it comes to the partition block for internal. Ask on the s4 forums to see if you can figure it out.

    Also you'll need to root your device.

    Best of luck!

    Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
    07-21-2013 11:56 PM
  7. PeteZa_Guy's Avatar
    I heard that you can't root an s4 after the recent software update. And would the pictures be retrievable after the phone is reset & rooted?
    07-22-2013 12:56 AM
  8. iFebby's Avatar
    I heard that you can't root an s4 after the recent software update. And would the pictures be retrievable after the phone is reset & rooted?
    If you're on the most recent update then you are done for sadly I think. if you aren't on the most recent update you only need to root, not perform a phone reset.

    Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
    07-22-2013 01:09 AM
  9. TheAvgJoe's Avatar
    I have 2 suggestions. First, for whatever reason, my S4 stores my photos in the external mem card under dcim. Try looking there. Second, if you use wondershare, you'll see 2 unfamiliar drives under My Computer on your pc with your phone tethered. Click on both of them and do the recovery steps with each. I made the mistake of only looking on one drive and thought all was lost until my buddy told me to click on the other drive (internal and external storage are 2 separate drive letters). Hope that helps.

    Posted via Android Central App
    07-22-2013 04:10 AM
  10. PeteZa_Guy's Avatar
    would it be possible to do recover the pictures on after a factory reset? I was thinking if i did that, I could root the phone before downloading the current software update and then recover the files after when USB storage is available. Any ideas?
    07-24-2013 04:32 AM
  11. starbuckk's Avatar
    Factory reset wipes the phone memory. So that guarantees them being gone.

    Sent from my SCH-I545 using Tapatalk 2
    07-24-2013 09:35 AM
  12. Not Quite Right's Avatar
    Mine Auto back up to Google+ maybe yours did too ...
    07-24-2013 12:41 PM
  13. TheAvgJoe's Avatar
    Another thing you might try is downloading FX file explorer from the Playstore. The search option seems to be more complete on FX than the stock file explorer. Click on main storage and type a search for jpg and png then mov, mp4 and 3gp. Do the same search on the external sd card (not subfolders). Your phone may have defaulted them to another folder. My main storage folder DCIM (upper case) was empty of pics while my sd card dcim folder (lower case) had the photos stored.

    Posted via Android Central App
    07-26-2013 03:19 PM
  14. SuperCK's Avatar
    Where in google+ would the photos be? I dont use gmail as much.

    Posted via Android Central App
    07-28-2013 06:32 AM
  15. TheAvgJoe's Avatar
    I haven't got the slightest clue. I've never used it. All I know is that now every week or so I dock my phone with my pc and manually copy anything important over to a desktop folder.

    Posted via Android Central App
    08-02-2013 06:30 PM
  16. PeteZa_Guy's Avatar
    I was able to recover one picture, due to the fact that I took pictures days after the old ones were deleted which wrote over the previous ones. But, after rooting my phone I downloaded DiskDigger, found the folder that had the largest space and did a search and was able to recover a picture. The video files where gone. But after accidentally pictures I think this would be the best bet
    08-03-2013 03:09 PM
  17. TheAvgJoe's Avatar
    Try one last thing my brother suggested. Get an external sd card adapter (Amazon.com about 6 bucks). Insert the mini sd card and hook it to a USB socket on your pc and go to your pc's disk defrag utility. Locate the letter of the drive for the adapter and defrag it. You may recover some pics that way. If the pics were in the phone's main memory, this may or may not work by defragging the phone itself as a drive letter. Also, type your dilemma into the regular Google search bar and go through all the links that seem plausible. You never know.

    Posted via Android Central App
    08-10-2013 02:47 AM
  18. bigern1121's Avatar
    I have the same problem here, was your phone already updated? My phone is updated and I wasn't sure if doing the factory reset would allow me to root my phone. Any advice is appreciated.
    08-14-2013 02:22 PM
  19. Seusss's Avatar
    You might have disabled the app. Go to settings, click on More, then Security, then Device Administrators, click on Gallery to activate the app. Hope this helps.
    10-07-2013 11:13 PM
  20. Yasmeen Asi's Avatar
    D: i deleted my the photo file off my galaxy s4 and all my pictures are GONE!!! is there any hope getting them back ??
    10-12-2013 03:36 PM
  21. steven brennnan's Avatar
    samsung says u cant pull up deleted info is there a way u can for sure?
    01-02-2014 03:21 AM
  22. niaduquette's Avatar
    The same thing happened to me! Did you end up getting your pictures back ?
    01-15-2014 11:57 AM
  23. hisameer's Avatar
    how can recovery my deleted file(image)
    01-27-2014 04:28 AM
  24. Jtapia93's Avatar
    Hey I have the same problem and I doenloaded the fx file explorer. I saw all my photos! However they are in small cubes or 1 megapixel. I dont know how to explain. But if you press "open with" gallery, its a super tiny photo. How do you recover the full size photo. Do you have to have a rooted version.
    03-20-2014 09:24 PM
  25. Jtapia93's Avatar
    Hello. I have the same problem. And I found my photos on fx file explorer. I sae them all! So I know its possible to get them. However, they are tiny!!! Can you recover them in the original size? And how does wondershare work
    03-20-2014 09:27 PM
29 12

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