1. llyamah's Avatar
    Hi all

    I have just noticed a crack in the screen of my phone and I am absolutely gutted. I do not know how it happened - it isn't from being dropped - I think it must have happened in my pocket. Does anyone know whether Samsung would repair this under warranty (I am in the UK).
    07-28-2013 10:01 AM
  2. Jennifer Stough's Avatar
    Hi all

    I have just noticed a crack in the screen of my phone and I am absolutely gutted. I do not know how it happened - it isn't from being dropped - I think it must have happened in my pocket. Does anyone know whether Samsung would repair this under warranty (I am in the UK).
    I'm sorry to say that Samsung will most likely see it as user neglect.

    Sent from my HTC6435LVW using AC Forums mobile app
    07-28-2013 10:04 AM
  3. llyamah's Avatar
    That's what I thought.

    What are my options in terms of getting it replaced and how much is it likely to cost?
    07-28-2013 10:15 AM
  4. asanatheist's Avatar
    That's what I thought.

    What are my options in terms of getting it replaced and how much is it likely to cost?
    Part runs about $40 with shipping ($21+$18 shipping fee) from Etradesupply. I am guessing you are looking at under $150 USD to repair, but more than likely less than that as I said shipping is $18 but a shop would order 10x or more at a time making the screen cost a lot less than buying just one.
    07-28-2013 12:34 PM

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