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Broken Samsung Galaxy S4 Screen - how to retrieve data?
- I broke my screen pretty good. Doesnt display anything. The phone still boots up and I am able to get to the "VZW Software Upgrade Assistant" mapped drive for a bit, then it goes away and shows the Portable Media Player if I plug the USB into the computer.
I need to copy off at least my pictures/videos from the phone.
The screen has a lock on it. I am not sure if I had USB Debugging enabled or not.
Is there any chance I can pull this data from the internal storage before I send it back on the insurance claim?08-15-2013 01:34 PMLike 0 - I broke my screen pretty good. Doesnt display anything. The phone still boots up and I am able to get to the "VZW Software Upgrade Assistant" mapped drive for a bit, then it goes away and shows the Portable Media Player if I plug the USB into the computer.
I need to copy off at least my pictures/videos from the phone.
The screen has a lock on it. I am not sure if I had USB Debugging enabled or not.
Is there any chance I can pull this data from the internal storage before I send it back on the insurance claim?
Note to self : Make sure to save all pics on SD card. Check!08-15-2013 01:41 PMLike 0 - If the computer recognizes your phone but won't let you see any files then that would seem that USB debugging is not enabled. Here's an older thread where someone had the same issue with an S3. You may want to look at some of the suggestions here http://forums.androidcentral.com/sam...en-screen.html
You may also want to try options using adb as you'll be able to use the windows command prompt to accomplish functions on the device. But again, I'm not sure how that would work (or not) without debugging mode enabled. Here's a thread over at XDA where someone suggests adb and the proper commands Trying to use keis to back up GS3 with broken screen (phone locked) - xda-developers It's for the S3 but I would imagine the process is still the same for the S4.
Good luck.08-19-2013 12:25 PMLike 0 -
- Not to Note to self: This phone HAS issues with SD Cards, so you're better off saving all pics to SD Card AND a Cloud backup in your service of choice.scorpiodsu and inphoenix like this.08-19-2013 01:02 PMLike 2
- If the computer recognizes your phone but won't let you see any files then that would seem that USB debugging is not enabled. Here's an older thread where someone had the same issue with an S3. You may want to look at some of the suggestions here http://forums.androidcentral.com/sam...en-screen.html
You may also want to try options using adb as you'll be able to use the windows command prompt to accomplish functions on the device. But again, I'm not sure how that would work (or not) without debugging mode enabled. Here's a thread over at XDA where someone suggests adb and the proper commands Trying to use keis to back up GS3 with broken screen (phone locked) - xda-developers It's for the S3 but I would imagine the process is still the same for the S4.
Good luck.08-19-2013 01:29 PMLike 0 - take it to radio shack (did my transfer for free when I bought my phone) and they use their transfer machine to pull it off the old phone and can put on a new/replacement phone. Verizon charges for theirs I think.08-19-2013 01:54 PMLike 0
-
:rolleyes:
I first got my Galaxy S4 on July 1 and never had any trouble with any of the 3 different SD cards that I've used!
All 3 were different brand and different capacities.
No problems whatsoever!
Sent From a Galaxy S4 Away!08-19-2013 02:32 PMLike 0 -
Highly recommend using a cloud service to save pics.08-19-2013 04:00 PMLike 0 - Heck if you can get a backup phone to pull them to go to radioshack like I said to recover it all. I was watching as they pulled my data from my Nexus to my S4 I bought this last Saturday and they have the option to pull everything from contacts/photos/video/text messages. they also don't charge. So if you can get your hands on another phone with enough storage to transfer everything over then you should be ok.Wayne Riesterer likes this.08-19-2013 07:04 PMLike 1
- 08-20-2013 11:02 AMLike 0
- This just happened to me! Phone works but screen and LCD broken and unresponsive. I had a screen lock too so what I did was I took off the back plate, removed the battery, and unscrewed the six screws to uncover the PCB board under the back housing. Then I carefully disconnected all the tiny ribbon connectors. I waited a minute just to be superstitious and then reconnected all the ribbon connectors and put everything back to how it was. Then I downloaded Kies from the Samsung website, pluged my phone into a computer via USB and was able to view all my files! Something about disconnecting the PCB board resets the default settings to factory state but doesn't delete any data at all. Good luck and I hope this helps someone out thereJennifer Pendleton likes this.09-12-2013 08:40 PMLike 1
- I had the same problem with a black screen but the phone still received calls (that I had no way to answer of course).
I was using a pattern lock and was able to plug my phone into my computer and then draw the pattern on the screen.
The screen never came on but the computer recognized the phone as a disc drive and I was able to pull off all my data.
-mk11-05-2013 11:48 AMLike 0 -
- so what exactly did you run (program wise) to be able to enter your pattern? mine is broke with no touch response as well and am unable to access through kies? maybe not exploring all options? need help.11-12-2013 11:52 PMLike 0
-
1. Plug S4 into USB drive on my laptop.
2. Restarted S4
3. Waited 5 minutes
4. Pressed power button quickly on the S4
5. Made an educated guess as to where the "dots" would have been on my screen and preformed my Pattern password.
6. And shockingly - my S4 was recognized by my laptop and I was able to pull all my data off of it.
*please note:
The lights in the lower left & right of my screen were still working - as was the LED indicator.
I was also able to receive calls (but couldn't remember where to press on the screen to answer them)11-13-2013 12:39 PMLike 0 - There's a way of doing this, because I just went through the entire process and found a few tricks....
First download Android SDK, because you will need ADB. Install the software to your C Drive
Then head over to Java and download Java JRE...Pretty simple stuff so far.
Then download Droid Screen....The website provides easy instructions on how to use the application...Basically what it's doing is providing a virtual screen on your computer of your cell screen. Through your USB connection....No special connector required.
Then make sure your USB drivers for your phone are installed...Windows usually does this when the phone gets plugged in.
Go through the setup options...And once you run the app it will prompt you to a path. Navigate it to adb.exe file (found in the platform tools of SDK), which is what will create the bridge between your phone and computer.
So magically your cell screen pops up and you can see your lock screen. Now of course you can't touch anything on the screen because its broke.
So next you will have to use a wireless mouse to input your pin or gesture. You can turn on bluetooth through adb....Here is a walkthrough: http://stackoverflow.com/questions/1...adb-or-at-boot
If you have a Galaxy Note: The note 2 has an S-Pen...and unless the phone is really demolished, you can still use it to punch in your passcode or gesture.
Once you are in the phone, you can do whatever it is you like. Enable USB Debugging and use an app like Kies to get your files, or just use Windows Explorer.nancyspnh and ABOSWORTH007 like this.11-25-2013 05:58 PMLike 2 - Did you actually try this without having authorized ADB previously, or having USB debugging already on? I was unable to get it to work at all on my broken phone (the droid@screen program uses ADB), and on the new replacement (which I used for testing why my broken one wasn't working), I was only able to use this program if a) I had usb debugging installed and b) the computer had already been authorized for ADB - something impossible on the broken phone, since authorizing it requires the digitizer to work (it doesn't).elchobie likes this.12-19-2013 01:59 AMLike 1
- I had exactly the same problem, so i went directly to the Samsung website and went onto the "find my phone' selection
On the side there is an option to 'unlock the phone' wirelessly
my phone unlocked straight away, and i was able to get into kies
http://findmymobile.samsung.com/dm/l...MobilePhone.doRicky Markendale and vanesssa6377 like this.12-20-2013 04:05 PMLike 2 - I get here
Go through the setup options...And once you run the app it will prompt you to a path. Navigate it to adb.exe file (found in the platform tools of SDK), which is what will create the bridge between your phone and computer.
And nothing happens, no screen pops up.
- - - Updated - - -
I get here
Go through the setup options...And once you run the app it will prompt you to a path. Navigate it to adb.exe file (found in the platform tools of SDK), which is what will create the bridge between your phone and computer.
And nothing happens, no screen pops up.
There's a way of doing this, because I just went through the entire process and found a few tricks....
First download Android SDK, because you will need ADB. Install the software to your C Drive
Then head over to Java and download Java JRE...Pretty simple stuff so far.
Then download Droid Screen....The website provides easy instructions on how to use the application...Basically what it's doing is providing a virtual screen on your computer of your cell screen. Through your USB connection....No special connector required.
Then make sure your USB drivers for your phone are installed...Windows usually does this when the phone gets plugged in.
Go through the setup options...And once you run the app it will prompt you to a path. Navigate it to adb.exe file (found in the platform tools of SDK), which is what will create the bridge between your phone and computer.
So magically your cell screen pops up and you can see your lock screen. Now of course you can't touch anything on the screen because its broke.
So next you will have to use a wireless mouse to input your pin or gesture. You can turn on bluetooth through adb....Here is a walkthrough: http://stackoverflow.com/questions/1...adb-or-at-boot
If you have a Galaxy Note: The note 2 has an S-Pen...and unless the phone is really demolished, you can still use it to punch in your passcode or gesture.
Once you are in the phone, you can do whatever it is you like. Enable USB Debugging and use an app like Kies to get your files, or just use Windows Explorer.01-01-2014 08:07 PMLike 0 - I went to Samsung website and could not find the locate my phone option or the unlock wirelessly option.... Please help01-04-2014 08:44 PMLike 0
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Broken Samsung Galaxy S4 Screen - how to retrieve data?
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