1. chloeshotmom's Avatar

    while turning off it stuck here for 30 seconds before it axtually turned off.
    Do you have the same issue? What seems to be the problem of my phone???

    Sent from my *RED* Galaxy S4
    09-22-2013 07:02 PM
  2. B. Diddy's Avatar
    Can't say that I know for sure. Does it happen all the time, or only sometimes? When I power down my Razr Maxx, the time it takes to do so varies. Presumably, it's taking time to properly shut down all processes so that data isn't lost. It's never taken 30 seconds, but in your case, maybe there was some app that was still running that was stuck or frozen, and finally was able to close.
    09-22-2013 07:06 PM
  3. chloeshotmom's Avatar
    It happens all the time. It's really annoying. I encountered a lot of problems with this phone. I want to go back to apple now.

    Sent from my *RED* Galaxy S4
    09-23-2013 10:44 AM
  4. B. Diddy's Avatar
    Are you actually powering down the phone, or just putting it to sleep? There's usually no reason to power down the phone--just let it sleep. If you're trying to save battery by powering down, you might end up not saving that much, because it takes a little extra battery to power it back on again.
    09-23-2013 11:09 AM
  5. chloeshotmom's Avatar
    imm shutting it down sometimes coz some apps are freezing and not working. so i need to shut down and restart.
    09-23-2013 11:15 AM
  6. STSVA's Avatar
    imm shutting it down sometimes coz some apps are freezing and not working. so i need to shut down and restart.
    It's probably taking a long time to shut down because the OS has to deal with those broken apps.
    B. Diddy likes this.
    09-23-2013 11:28 AM
  7. B. Diddy's Avatar
    Which apps are freezing? If they're not system apps, maybe you should uninstall them. 3rd party apps aren't always guaranteed to work smoothly.
    09-23-2013 11:33 AM
  8. chloeshotmom's Avatar
    yup some picture apps and of course the album gallery.
    09-23-2013 11:42 AM
  9. B. Diddy's Avatar
    Are those picture apps ones that came with the phone, or ones you installed? I assume the album gallery you're referring to is the one that came with the phone. Try uninstalling any 3rd party picture apps you may have installed. Then disable your Gallery app by going to System Settings/Apps/All, selecting Gallery, and tapping Disable. Now go to Google Play and install QuickPic, a nice lightweight gallery app replacement. See if that helps.

    If you need to re-enable Gallery, go back to System Settings/Apps/All, scroll all the way to the bottom (where Disabled apps are listed), tap Gallery, and tap Enable.
    chloeshotmom likes this.
    09-23-2013 11:53 AM

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