1. blue lion's Avatar
    I bought a Defender case off an Ebay seller . After a few weeks carrying it, the hard plastic tab on 1 of the sides-where it clips into the holster-broke off, and the phone wasn't secured very well. I checked out their website and saw that they offered a replacement if I provided photos and some info. I didn't have a receipt and figured they wouldn't honor a replacement. To my surprise they immediately honored my complaint and sent out a new replacement piece and screen cover free of charge.
    ladyhaly likes this.
    09-29-2013 06:00 PM
  2. srkmagnus's Avatar
    I bought a Defender case off an Ebay seller . After a few weeks carrying it, the hard plastic tab on 1 of the sides-where it clips into the holster-broke off, and the phone wasn't secured very well. I checked out their website and saw that they offered a replacement if I provided photos and some info. I didn't have a receipt and figured they wouldn't honor a replacement. To my surprise they immediately honored my complaint and sent out a new replacement piece and screen cover free of charge.
    That's great customer service - thanks for sharing.
    09-29-2013 07:05 PM
  3. ladyhaly's Avatar
    I'm impressed. Because of this, I'm thinking of buying an Otterbox case now.

    Sent from my GT-I9505 using Tapatalk 4
    09-29-2013 10:57 PM

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