1. Stephanie Miller4's Avatar
    My galaxy s4's screen was damaged and I got it replaced. They originally forgot to re-plug the front camera back in and I was getting the 'camera failed' pop up. Now I went back and they plugged it in, the camera worked for them, but the minute i took it home it stopped working and started saying 'camera failed' again. I have completely re-booted the phone 4 times (and i mean wiping it completely clean and starting over) and constantly restart it but nothing works. They said that all they can think of doing is replacing the camera on the front even though it clearly was working for a little bit. Has anyone else had this problem? Did you find a solution?

    I really want to fix this because it makes the entire camera function (even the back camera) completely spaz out! I cannot use it on any apps if it automatically goes to the front camera without me clicking to change it. then the app shuts down completely Someone please help!!!
    09-29-2013 08:32 PM
  2. srkmagnus's Avatar
    You can open system settings > applications > camera app (don't know the exact name, might be twcamera.apk) and clear cache/data. See if that helps. If not, then it's very possible that something is damaged and/or was disconnected afterwards. Have them check it for looseness and/or damage.
    09-29-2013 08:47 PM
  3. ladyhaly's Avatar
    What srkmagnus said. And make sure they connect the ribbon cables. If these things don't work, they probably damaged your camera hardware during repair. Best thing to do is watch a video from ifixit and make sure everything is as it should be.

    Sent from my GT-I9505 using Tapatalk 4
    09-29-2013 11:56 PM
  4. Stephanie Miller4's Avatar
    Sorry, forgot to mention I did clear the cache several times too. Even when I left they said all the cables are connected since it did turn on at one point and literally as they handed it over and I checked it out in the parking lot, it was back to the way I brought it in as. I feel like there are no other options and you guys are right, Ill have to get a new one. I'll have to make sure I'm not the one who is paying for it either!
    09-29-2013 11:58 PM
  5. Anuj Vohra's Avatar
    I got it fixed by following these steps:

    1. Connect your device to your laptop using data cable
    2. Go to folder: Computer\SAMSUNG-SGH-I747\Phone\Applidium Image Cache
    3. Delete everything in this folder
    4. Go to folder: Computer\SAMSUNG-SGH-I747\Phone\Android\data\com.sec.android.gallery3d\cache
    5. Delete everything in this folder
    6. Restart your phone
    7. Camera works
    12-09-2013 10:55 PM
  6. amazing13's Avatar
    Anuj, thank you so so much for your post! I just got the phone less than 6 months ago and was so heartbroken to know that camera has stopped working. I took it to Verizon and they couldn't do anything. They said they can get me a refurbished phone. Umm, someone explain to me just why I should get a refurbished phone when I paid for a new one!!!! Anyway, so i decided to Google and see if Google has an answer for me and found this post. I followed your instructions and ta-da, my camera is working!!!!
    Thank you once again! You made my holidays!
    12-11-2013 09:39 PM
  7. Kofi25's Avatar
    Please I'm using windows 8 and i do not know how to locate the folder; Computer\SAMSUNG-SGH-I747\Phone\Applidium Image Cache.
    can you please help me out
    Thank you
    12-24-2013 01:38 AM
  8. s_beck's Avatar
    I tried your fix and it worked, but i find i have to keep going in and doing it again? did you have this problem as well? any other tips would be appreciated!
    01-30-2014 12:29 AM
  9. Cassi Martin's Avatar
    Please I'm using windows 8 and i do not know how to locate the folder; Computer\SAMSUNG-SGH-I747\Phone\Applidium Image Cache.
    can you please help me out
    Thank you

    I'm having the same problem. I can not locate this folder/files.
    02-12-2014 10:51 PM
  10. Stefanov Zdr's Avatar
    If you can't fix "Camera failed" by Hard / Factory reset, upgrade or change firmware, you must to replace rear facing camera module. This part you can find easy on eBay.

    Video tutorial:

    04-23-2014 06:12 AM
  11. Reden Pelim's Avatar
    i have the same problem. i can't fin the Computer\SAMSUNG-SGH-I747\Phone\Applidium Image Cache folder.

    lemme know if u fix this problem
    05-28-2014 01:37 PM
  12. brewer15650's Avatar
    Im going to chime in on this. My s4 started doing this after I updated to kitkat. Drove me nuts. 2-3 factory resets, nummerus chache clears and even a tech chat with samsung. And low and behold I figured it out. It was a flash light app that was causing my camera app to crash. The app that was causing my problems was Flashlight by Go Launcher Dev Team. So you may want to remove any apps that have camera access one at a time and see if this stops the camera failed crashing.
    05-28-2014 02:26 PM
  13. yamaris135's Avatar
    hi, i bought my phone in october 2014 and the pop out has come out like 3 times every time i used de assistive light 1 x 1 that comes on the phone's widgets. I used it last night (today i realized this might me the problem) and since then the camera wont work, the pop out just comes out "camera failed"
    i cleared the cache countless times, restored my phones, changed the sd card and nothing... any advice on how can i fix it?
    do i let it rest for a bit? cuz is not an app it came with the phone so i cannot delete it.

    thanks for the help
    01-12-2015 09:18 PM
  14. Lea Camacho's Avatar
    Anuj.. I cannot find that folder.. what should
    i do?
    06-25-2015 05:45 PM
  15. Mohammed Wasi's Avatar
    Anuj, thank you so so much for your post!
    now it's working, you solved my problem in less than 5 minutes..
    07-22-2015 03:13 PM

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