1. Craig Jenkinson's Avatar
    Hey folks,

    Hope this is an easy fix. When I'm on a call and those awesome automated systems are activated my phone will accept the number on the screen but the automated system is not receiving the number option I'm keying in. Has anyone else experienced this issue? If so, what was the fix?

    10-25-2013 03:53 PM
  2. SpookDroid's Avatar
    The last time this happened the culprit was my carrier, not my phone. The other time it happened, it was the automated system that wasn't working. Try this: Call someone else right next to you and when answered, start punching numbers. Does the other party hear the tones? If they do, the automated system is NOT working properly.

    If they don't, then it's time for test #2. Try your SIM card on another phone (preferably not the same brand and/or model) and try it. Does it work with another phone? If it does, then there's something wrong with your phone's configuration. If it doesn't, then your carrier's to blame.
    10-25-2013 04:07 PM

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