1. Sam Cheong's Avatar

    So I put my phone down on my desk last night and this morning I couldn't see anything through the screen, looked very faint as such the back light might have burned out. I was able to get the phone unlocked and turned the brightness all the way up. It has a whiteish complexion. What could have happened? The phone was never dropped or has had any other damage. I checked both white indicators and they are fine. Any ideas on what could have happened?

    Also the phone was bought 6 months ago, would AT&T give me a replacement? I checked on their website and their device support for new devices is 15 to 365 days which I am in.

    Thank You.


    Luckily the AT&T store gave me an exchange without any questions. I still don't know what the problem was but anyone else in this situation should just take it into the store.
    Attached Thumbnails Screen looks "damaged" and backlighting had to be turned all the way up.-20131102_073918.jpg  
    11-02-2013 06:41 AM
  2. Haalcyon's Avatar
    I would definitely be waiting outside an AT&T store at 10AM this morning if I were you. ...sick phone in hand. However, just to cover all bases, did you do a battery pull? It doesn't seem like it'd be software related but can't hurt to consider it...and therefore, maybe even a factory reset.
    11-02-2013 06:42 AM
  3. clevin's Avatar
    If att refuses, call Samsung.

    @T-Mobile GN3
    11-02-2013 07:00 AM
  4. Sam Cheong's Avatar
    Yeah I did the whole hold every possible button combination, yogi pose with this phone and the battery pull. Again everything seems fine and it does seem like a hardware issue.
    I just hope AT&T doesn't give me crap service on a replacement, I googled and apparently they tried to charge some lady $500 on a replacement.
    11-02-2013 07:05 AM

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