08-29-2017 03:59 PM
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  1. Nickolas P1's Avatar
    Hey everyone,

    My S4 is on Sprint, and I just recently got the notification to update to 4.3. After installing the update, I've noticed that I cannot use the YouTube app on WiFi anymore. I keep getting an error that says "Connection to server lost" "Touch to retry". No matter how many times I tap to refresh, the same error immediately pops back up. When I disable WiFi and play any video on 3G or 4G, the video loads fine. This is really irritating because my WiFi connection is usually better in the places I use my phone the most, and I use the YouTube app all the time. Has anyone had this problem? Does anyone have any idea how to fix it?

    Thanks so much for your help!
    11-12-2013 01:38 PM
  2. Manoj Thomas's Avatar
    Same issue with my Sprint S4 too.
    Same with all streaming videos, not just Youtube.
    Still have my unlimited plan, so it is ok for the time being.
    Looks like Verizon S4 guys reported it too..
    11-12-2013 07:30 PM
  3. Nickolas P1's Avatar
    Thanks for your input. Do you have a link to the Verizon S4 guys reporting this same issue? Maybe someone has replied to them with some sort of fix.
    11-12-2013 09:18 PM
  4. ajl's Avatar
    I trust that you have at least tried reinstalling right?

    Posted via Android Central App
    Gayle 58 likes this.
    11-12-2013 09:24 PM
  5. Nickolas P1's Avatar
    Yes. I've tried powering down/on the phone, resetting the phone, updating/uninstalling/reinstalling the YouTube app, all with no success.

    EDIT: Also, I'd like to add that when I use two different YouTube apps, YouTube KeepAlive, and You2Load, I get similar problems. With these two apps on WiFi, the videos just sit perpetually loading with the loading indicators spinning and they never load the video. When I load any video with either of these two apps on 3G or 4G, which were weaker connections when I tried it, the videos loaded quickly and played.

    EDIT2: I just tried using YouTube in Chrome, and also got similar results. Both times when I opened videos on the m.youtube.com site, I got a popup that said "Sorry, this video cannot be played." When on WiFi, the video just perpetually loaded in a full-screened black screen with a loading indicator spinning in the middle. When on 3G, the video loaded after a few seconds, and there was a blue sliding bar with fast-forward, pause, and rewind buttons above it.
    11-12-2013 09:43 PM
  6. joenat's Avatar
    I have the identical problem on my GS4 thats getting annoying quick. We spend all this money on these devices and expect everything to work. All sprint wants to do is a factory reset they claim they never heard of the problem. My cable provider is useless also. This problem also happens on the break.com app too. Anyone please ?
    11-13-2013 05:39 PM
  7. STARGATE's Avatar
    I've seen those problems in different phones and mine before in one occasion. I think it was YouTube having problems.

    I have Sprint, but the other phones were from Verizon and T - Mobile. ๐Ÿ˜ž

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    11-13-2013 07:48 PM
  8. joenat's Avatar
    It has to be the 4.3 update with Samsung. My wifes iphone 4s (sprint) streams youtube over wifi just fine. The fact its happening to 2 seperate apps only on GS4 after the 4.3 update narrows it down also.
    11-14-2013 10:06 AM
  9. STARGATE's Avatar
    It has to be the 4.3 update with Samsung. My wifes iphone 4s (sprint) streams youtube over wifi just fine. The fact its happening to 2 seperate apps only on GS4 after the 4.3 update narrows it down also.
    I already updated, no problems so far.
    *Knocks on wood*
    ๐Ÿ˜€

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    11-14-2013 01:28 PM
  10. Manoj Thomas's Avatar
    It's working for me now. Had couple of app updates pending. Completed them.
    Went to settings/application manager/all/video player/clear data.
    Restarted. Works great now.
    11-14-2013 08:08 PM
  11. STARGATE's Avatar
    It's working for me now. Had couple of app updates pending. Completed them.
    Went to settings/application manager/all/video player/clear data.
    Restarted. Works great now.
    Glad it's working for you now. :thumbup:

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    Nickolas P1 likes this.
    11-15-2013 04:49 AM
  12. Nickolas P1's Avatar
    It's working for me now. Had couple of app updates pending. Completed them.
    Went to settings/application manager/all/video player/clear data.
    Restarted. Works great now.
    I tried this, and it didn't work for me.

    I also tried clearing data for all the YouTube apps, all with no luck.

    EDIT: I restarted again and it works! Thanks! Looks like this problem is solved!
    STARGATE likes this.
    11-15-2013 04:32 PM
  13. Dickey68's Avatar
    Yep, that worked for me too. Thanks... took 5 seconds. Now I can watch epic rap battles again.. lol

    Posted via Android Central App
    STARGATE likes this.
    11-15-2013 05:01 PM
  14. joenat's Avatar
    I forced stopped knox, erased my home network from the phone, restarted, signed back on. It works fine now.
    11-17-2013 03:56 PM
  15. Mike STantz's Avatar
    why no droid tech giving out fixes why only user fixes or am i missing something here
    11-18-2013 08:51 AM
  16. Tyler King2's Avatar
    Hey guys I had the same damn problem. Drove me crazy all day but I finally got it fixed. I think it's a combo of things that did it for me. First I reset my router and modem. Second I cleared all cache and data from youtube app and video player app via Settings>Application Manage>All>Youtube (or Video Player). Third I restarted my phone. Fourth I forgot my WiFi network and reconnected via Settings>WiFi>Press and Hold on your current network then select forget then reconnect and re-enter your passkey if needed. HOPE THIS WORKS GUYS!!! !
    12-02-2013 11:26 AM
  17. WRXforme's Avatar
    I forced stopped knox, erased my home network from the phone, restarted, signed back on. It works fine now.
    That worked for me too
    12-02-2013 10:39 PM
  18. Andrew James Weber's Avatar
    any luck. im angry beyond angry. I want this youtube wifi thing fixed NOW! any luck? Im on sprint as well. Im an inch away from getting out of my contract.

    Edit: I have tried all these things and i still keep getting error. Why hasn't there been more content on this?

    WELL CRAP. Edit 2. Pulled the battery now it plays.
    12-12-2013 04:13 AM
  19. STARGATE's Avatar
    There's a new update for the GS4 on Sprint. I'm not sure it'll fix this problem but we'll see.
    The android version stays on 4.3.
    YouTube doesn't work on WiFi with 4.3 update-1387202905541.jpg

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    12-16-2013 08:08 AM
  20. Android Super Hero's Avatar
    FIXED IT!!! Galaxy S4: Power down phone, pull battery out, wait 1 minute, put battery back in and power phone back on. Worked for me!!! Fixed Pandora and YouTube!!
    DJ Storm likes this.
    12-26-2013 05:29 PM
  21. DJ Storm's Avatar
    Thanks a lot man! This surprisingly worked very well. It was getting annoying not being able to watch videos on YouTube via my WiFi network, or streaming Pandora to Chromecast. Now it all works! Thanks!
    12-31-2013 03:32 AM
  22. STARGATE's Avatar
    Pulling the battery always works fixing some stuff. ๐Ÿ‘๐Ÿ˜†

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    12-31-2013 05:01 PM
  23. Shivam Patel2's Avatar
    To fix this problem you need to:

    1. Go to phone dialer and dial *#0011#. This will bring up Service Mode.

    2. Click the menu button and select wifi. This will bring up wifi information.

    3. Then turn off Wifi power save mode.

    Then go to YouTube or Facebook and try to play a movie. It should work. But you might have to do this process every time you restart your phone.
    01-06-2014 06:11 PM
  24. kanoy919's Avatar
    Excellent! Just Googled my issue of not being able to play Vids on my Gs4, followed the clear data steps, restarted and now my phone works great! Thanks, you saved me a lot of frustration. Should have Googled sooner.

    Glad I found this place!

    Cheers,
    01-09-2014 05:21 PM
  25. STARGATE's Avatar
    Excellent! Just Googled my issue of not being able to play Vids on my Gs4, followed the clear data steps, restarted and now my phone works great! Thanks, you saved me a lot of frustration. Should have Googled sooner.

    Glad I found this place!

    Cheers,
    Welcome to the forums! ๐Ÿ‘๐Ÿ˜†

    Sent From Inside The TARDIS in a Galaxy S4 Away!
    01-09-2014 07:19 PM
36 12

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