1. jlthomas2510's Avatar
    I have only had my Galaxy S4 for a couple of months. When I first brought the phone home I was able to connect to my Wi Fi. Now it will not connect at all. Other devices in my home are connected with no problem. I have gone to my local Verizon Store and they were able to connect to Wi Fi and gave me the advice to remove the battery for 5 seconds and then replace the battery. I have even tried to re-install my home network to no avail. Please advise what the issue may be and if I should just exchange the phone.

    Thanks,
    Jennifer
    11-22-2013 07:42 AM
  2. Gekko's Avatar
    reboot the wifi router as well as everything else.
    jlthomas2510 likes this.
    11-22-2013 07:46 AM
  3. trucky's Avatar
    reboot the wifi router as well as everything else.
    That plus your cable or DSL modem. Start from the outside in. Power cycle your modem first. Give it a couple minutes to POST and connect, then do the same for your WiFi router if it's a separate device. Finally do the same on your S4. If you're still unable to connect I would look at the encryption you're using on the WiFi.
    jlthomas2510 likes this.
    11-22-2013 07:59 AM
  4. OhAlfie's Avatar
    I had a similar issue with my S4 just as it was starting to crap out on me (killed SD cards too). Before the big crash happened, I traded it in for the more powerful LG G2 since the S4 was still worth quite a bit as a trade in.

    I couldn't be happier with the switch.
    jlthomas2510 likes this.
    11-22-2013 09:25 AM
  5. Almeuit's Avatar
    I had a similar issue with my S4 just as it was starting to crap out on me (killed SD cards too). Before the big crash happened, I traded it in for the more powerful LG G2 since the S4 was still worth quite a bit as a trade in.

    I couldn't be happier with the switch.
    Nice. I personally prefer the Note 3.

    But OP as others said try the router and modem first.. Could be having issues.

    Sent from my T-Mobile Note 3 using AC Forums.
    jlthomas2510 likes this.
    11-22-2013 09:36 AM
  6. OhAlfie's Avatar
    Nice. I personally prefer the Note 3.

    But OP as others said try the router and modem first.. Could be having issues.

    Sent from my T-Mobile Note 3 using AC Forums.
    I too tried the router route of troubleshooting, it wasn't the issue.
    11-22-2013 10:50 AM

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