Please help - weird hardware issue bottom right

[dwmay1]

What is causing this? My phone has been in a case since day 1 and never dropped or damaged?

 

[doohsun]

can't tell what the actual issue is?

 

[dwmay1]

There is a "gap" showing up between the black mesh and the clear glass. Looks like it is separating....glue???? Does this pic help?

 

[doohsun]

ya i see it now if it's still under warranty i would send to Samsung rather than trying to fix it yourself even though it's some what minor. But since you paid that much might as well take advantage of their warranty.

 

[Haalcyon]

To me that is not "some what minor" at all. That's a complete fix it or get rid of it type of issue in my book. A piece of dust sitting upon my screen is "somewhat minor" in my book. The question is what caused this? Are you typically in hot or humid environments that would cause the glue to deteriorate and lead to separation? Things do happen but that should hopefully be completely covered by Samsung's warranty.

G Pad 8.3

 

[dwmay1]

Live in Charlotte NC. They are shipping a replacement out. But the tech went way overboard to mention water damage. I checked and photo'd the entire phone...not possible.

I just don't want to get jammed up...hope they take care of it, as this is my first Android after a long stint with Apple.

 

[Haalcyon]

Live in Charlotte NC. They are shipping a replacement out. But the tech went way overboard to mention water damage. I checked and photo'd the entire phone...not possible.

I just don't want to get jammed up...hope they take care of it, as this is my first Android after a long stint with Apple.

The cost is less than molecular for them. All they need to do is ship you a replacement quick, fast, and in a hurry and they just may create a loyal customer. Who knows?

G Pad 8.3