1. Bob Steven Salvato's Avatar
    So whenever I answer an incoming call the screen goes black and none of the buttons work. I can't get back into my phone until the person hangs up. How can I stop this from happening? I can't seem to
    Find any settings to change this
    11-30-2013 07:39 AM
  2. jc0187's Avatar
    Sounds like either restarting your phone would be the easiest option. A factory reset will more than likely do the trick. I had an issue like this as well, only when a call came in that was listed as "private" or "anonymous" my damn phone wouldn't answer. When I tried sliding the answer icon over, it wouldn't slide. I just restarted it and so far so good.
    11-30-2013 10:24 AM
  3. RCS1207's Avatar
    Any word on whether the resets worked? I'm having the exact same problem. Especially annoying when the incoming call is automated and never hangs up on its own-- I have to pull the battery to hang up.
    03-02-2014 02:22 PM
  4. RCS1207's Avatar
    Tried the factory reset but no success. Still having the same problem.
    03-02-2014 04:08 PM

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