Hi!
Have my S4 for a while and I have a problem with it since the beginning.
After a few weeks usage the Air Gestures sensor stopped working.
At first it did'nt let me perform some gestures such as Quick Glance, or it was working - but faultly.
After some time (few days) all of Air Gesture functions stopped working - with screen dimming while holding a phone during a call (which is most frustrating thing) - same sensor?
I've sent my phone to samsung (i still have a warranty) and it came back with "fully operational" status ^^, but they've changed the software - it still did'nt work.
So I've sent it second time - this time they've detected a problem but they have only changed the software - it started working!
After 2-3 weeks problem came back with same symptoms and in a same way.
3rd warranty service - they've detected problem and decided to replace the main board - it started to work again.
2-3 weeks - again...
4th warranty service - they DID'NT detect any problem, but have changed the software - it started working.
3 weeks passed since my phone came back from Samsung and Air Gestures and phone dimming (calls) starting to fail again...
Samsung sais that they won't replace my phone with a brand new before it has 3 major parts replaced.
I don't now if i have enough warranty for it
Any idea?
Have my S4 for a while and I have a problem with it since the beginning.
After a few weeks usage the Air Gestures sensor stopped working.
At first it did'nt let me perform some gestures such as Quick Glance, or it was working - but faultly.
After some time (few days) all of Air Gesture functions stopped working - with screen dimming while holding a phone during a call (which is most frustrating thing) - same sensor?
I've sent my phone to samsung (i still have a warranty) and it came back with "fully operational" status ^^, but they've changed the software - it still did'nt work.
So I've sent it second time - this time they've detected a problem but they have only changed the software - it started working!
After 2-3 weeks problem came back with same symptoms and in a same way.
3rd warranty service - they've detected problem and decided to replace the main board - it started to work again.
2-3 weeks - again...
4th warranty service - they DID'NT detect any problem, but have changed the software - it started working.
3 weeks passed since my phone came back from Samsung and Air Gestures and phone dimming (calls) starting to fail again...
Samsung sais that they won't replace my phone with a brand new before it has 3 major parts replaced.
I don't now if i have enough warranty for it
Any idea?