1. Charlene1991's Avatar
    Basically, every 2-3 minutes my screen freezes for 2-5 seconds. It happens every time. For example, when I watch a video on YouTube, the screen freezes but the sound still plays and another example, On twitter I read comments, I scroll down then it freezes for 2-5 seconds. I have the latest update etc. Please does anyone know how to fix this? I tried restarting phone and turning of and on. Can someone help me please? Really appreciated.
    Thank you
    12-16-2013 12:38 PM
  2. tooter123's Avatar
    I got rid of my s4 because I didn't like the new update.

    Did you notice it before any New apps were installed? May have to FDR and see what that does.

    Sent from my LG-D801 using AC Forums mobile app
    12-16-2013 12:44 PM
  3. Charlene1991's Avatar
    I'm not sure if it's the update that made my phone freeze or apps, but is there a way to restart my phone? like how do you erase everything but NOT my phone contacts? will that solve the problem you think? if yes how do I do that?
    12-16-2013 01:03 PM
  4. soweic's Avatar
    I use Virtual Reboot to refresh my phone. Get it from store.
    12-16-2013 07:28 PM
  5. tooter123's Avatar
    Just make sure you sync your contacts and then do a factory data reset.

    You can turn phone off. Hold volume up + home button + power button until recovery mode pops up, then choose wipe cache partition and see if that helps. If not, then go back into recovery and choose wipe data/factory reset.

    Sent from my LG-D801 using AC Forums mobile app
    12-18-2013 10:47 PM

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