[Erin Heilner]

I got my s4 unlocked by sprint and I did the update uicc. After reboot of my phone it gives me a message at the bottom of the screen in a transparent window saying unable to download ect.. the goes away. I cant click on it or anything. Also a screen pops up saying at the top personalization in a box network unlock enter control key ok dismiss. Some times when I reboot and have 4g the personalization and message wont pop up. Also other sims do work in the phone. Any idea why this happens or is this something that the uicc does? If so anyway to lock the phone it bugs me xD.

Posted via Android Central App

[srkmagnus]

That doesn't sound normal. Have you considered a factory reset? Also, try contacting Sprint to see if they can help troubleshoot for you since it's something that started after they activated the device.

[Erin Heilner]

Thanks I called sprint and they sent a ota to my phone and for the most part fixed it no more perso screen pop up but it still said error unable to download and sprint doesnt know way that message pops up. But if I put in my tmiblie sim in the phone the error message doesnt pop up.

Posted via Android Central App

[Cindy Ganoe1]

Ok its model
Sph-l720
4.42
MDFv1.0reverse2
Lte I HOPE THIS HELPS