1. DroidSteve754's Avatar
    My screen and digitizer completely failed and wouldn't respond. I took it to the Att service center and they looked at it and could not find any physical damage so they gave me a replacement. I had no way to get my data off the phone without the screen working because of the screen lock. Tried kies and the adb but no luck.

    The person helping me ran some utility while it was hooked to a computer and he said it cleared my phone.

    My main concern is do I need to do anything to prevent any data being taken like change my Gmail password or should I be Worried? How secure is the screen lock? What will happen to my original phone will it be repaired and given to someone else?

    Thanks for the help
    01-06-2014 04:55 AM
  2. Haalcyon's Avatar
    I can't answer all of your questions and I'm sorry for all the hassle but I think you're probably safe. However, it couldn't hurt to change your Google password just to be safe. If they can repair your phone it may be wiped and then refurbished...and dispensed as such.
    01-06-2014 06:18 AM
  3. DroidSteve754's Avatar
    Thanks for the help. Do they assign a new imei number when it is refurbished?

    If for some reason the data didn't wipe how safe us the screen lock
    01-06-2014 06:54 AM
  4. Haalcyon's Avatar
    That's a good question and I recall someone from AT&T telling me they HAVE to give it a new IMEI when its refurbished.

    01-06-2014 06:21 PM

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