1. brad419's Avatar
    How do you do a soft reset and a hard reset if that does not work? Thanks!
    06-13-2014 03:08 PM
  2. B. Diddy's Avatar
    It depends on what you mean by soft and hard reset. Soft reset typically means a simple reboot--i.e., powering the phone down completely, then turning it on again. As long as you saved any data that you were working on before the reboot, no data will be lost.

    A hard reset typically means a full factory data reset, which wipes the phone. This can be achieved from within the Settings>Backup & reset menu. If you're unable to get there, you can also boot into Recovery and do it there as well: Reset: Samsung Galaxy S 4 | T-Mobile Support
    06-13-2014 04:36 PM

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