1. JollyJed's Avatar
    Hello guys, i have recently got myself a samsung galaxy s4 and the other day i bought a sim only contract with virgin. I think the phone has picked up the sim card fine as there isn't a no sim message and instead when i try to call/message someone it says im not registered on network.. This is a major problem for me as i have just started university and i have no other way to contact my parents!

    I have tried a few fixes including manually picking the virgin service by i get the message 'No Service - Selected network (Virgin) Unavailable' even though i have a virgin sim card and i am getting signal!

    Please help me guys, im contemplating buying an old phone from ebay as i can't seem to fix it.

    Many thanks, Jed.
    09-15-2014 06:50 AM
  2. STARGATE's Avatar
    Are you sure your phone is unlocked?
    Did you try changing the APN?
    09-15-2014 07:14 AM
  3. JollyJed's Avatar
    Im not sure mate, how do i tell if its been locked or not? there are no phone company logos or anything on it. Also i haven't tried changing the APN mate, how do i do that? i have only tried changing the network mode but it didn't do anything!

    Cheers, Jed.
    09-15-2014 07:27 AM
  4. JollyJed's Avatar
    Hey mate, i checked the APN and it offers me a t mobile service and a virgin mobile service. I have a virgin mobile sim so does this mean the phone is locked to t mobile?

    cheers
    09-15-2014 08:01 AM
  5. Golfdriver97's Avatar
    Where did you buy the phone? What model is it?
    09-15-2014 08:45 AM
  6. JollyJed's Avatar
    Where did you buy the phone? What model is it?
    My dad bought it from one of his close friends who is very into his gadgets and decided he didn't want the phone. The phone came brand new in the box.. The phone is definitely recognizing that there is a sim in it but it just won't send messages, calls or let me use any of the contracted internet.. There is no symbols on the phone that would hint at it being locked, and i definitely can't remember there being anything in the box to do with a specific phone company :/ if i can find out if its locked soon i will order one of the sim only contracts!

    Thanks mate.
    09-15-2014 08:54 AM
  7. Golfdriver97's Avatar
    My dad bought it from one of his close friends who is very into his gadgets and decided he didn't want the phone. The phone came brand new in the box.. The phone is definitely recognizing that there is a sim in it but it just won't send messages, calls or let me use any of the contracted internet.. There is no symbols on the phone that would hint at it being locked, and i definitely can't remember there being anything in the box to do with a specific phone company :/ if i can find out if its locked soon i will order one of the sim only contracts!

    Thanks mate.
    You can find the model in Settings>about device. That will at least tell us what carrier it was originally on.
    09-15-2014 08:57 AM
  8. JollyJed's Avatar
    I have noticed that T-Mobile usually brand the phones they lock and i have no sign of their branding :/ i kind of hoped it was locked as i have tried everything to get it to work! Still not sure why T-Mobile internet is one of the APN's.
    09-15-2014 08:58 AM
  9. JollyJed's Avatar
    The phone is a GT- l9505 the l could be a 1

    The android version is 4.4.2 as well bud.
    09-15-2014 08:59 AM
  10. JollyJed's Avatar
    Any ideas lads?
    09-15-2014 11:08 AM
  11. Golfdriver97's Avatar
    The only thing I can suggest is perhaps contacting Samsung. I was half expecting the device to be associated with a carrier.
    09-15-2014 03:59 PM
  12. JollyJed's Avatar
    So it isn't locked to a company? only thing is contacting samsung is a lengthy process
    09-15-2014 05:39 PM
  13. Golfdriver97's Avatar
    So it isn't locked to a company? only thing is contacting samsung is a lengthy process
    Probably not. I was merely suggesting to contact Samsung to ensure that it isn't carrier locked, and if it is, how to unlock it.
    09-16-2014 08:38 AM
  14. Chris Miller14's Avatar
    Hi had the same problem on my wife's s3 two days ago had to contact virgin media to sort it out they sent the wrong sim card. Take a note of the serial number on the sim and contact them. I have attached photos of the activation letter they sent me

    Posted via the Android Central App
    Attached Thumbnails Not registered on Network? URGENT-20140916_230400.jpg   Not registered on Network? URGENT-20140916_230318.jpg  
    09-16-2014 05:07 PM
  15. Chris Miller14's Avatar
    Edit photos may be poor here is the number 03456000789. Or go to virgin mobile.co.uk/activate

    Posted via the Android Central App
    09-16-2014 05:13 PM
  16. Lubna Saim's Avatar
    Hello Sir, i have recently got myself a samsung galaxy Note 2 and i have UFONE sim. I think the phone has picked up the sim card fine as there isn't a no sim message and instead when i try to call/message someone it says not registered on network.. This is a major problem for me as i have just started university and i have no other way to contact my parents!

    I have tried a few fixes including manually picking the UFONE service by i get the message 'No Service - Selected network (UFONE) Unavailable' even though i have a UFONE sim card and i am getting signal!
    i change a cell phone then the sim is working good.
    Please help me guys, i can't seem to fix it.

    Many thanks
    08-18-2015 08:47 AM

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