1. sandman3's Avatar
    My Samsung Galaxy S4 will not play videos when I am connected to my Charter WIFI at 30 meg speed. It plays the audio but not video. If I disconnect WIFI and go to either 3G or 4G the videos play fine. Is there a setting I need to change somewhere?
    09-18-2014 12:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you using YouTube?
    09-18-2014 10:05 PM
  3. sandman3's Avatar
    Not using YouTube. These are videos attached to e-mails.
    09-19-2014 07:46 AM
  4. B. Diddy's Avatar
    Are you trying to play the videos directly from the Email app, or are you downloading them first, then playing them? If not, try doing that.
    09-19-2014 10:24 AM
  5. sandman3's Avatar
    I am playing from e-mail. When I am not connected to WIFI they play fine. As soon as I turn on WIFI the audio plays but not the video..In the past I have been able to play when WIFI is connected. This seems to be a recent change.
    09-19-2014 03:24 PM
  6. B. Diddy's Avatar
    Does that happen on any wi-fi network, or just your home network? See what happens if you reboot your router, or forget the wi-fi network and then reconnect.
    09-19-2014 04:44 PM
  7. sandman3's Avatar
    I tried other WIFI networks and get the same result. It appears to be something in the phone relating to the functioning of WIFI
    09-22-2014 07:01 AM
  8. PiraTeam's Avatar
    KitKat has known issues with video playback (Issue 70877). Try to use another video player - for example MX Player.
    09-22-2014 07:15 AM
  9. B. Diddy's Avatar
    Ok, try wiping the system cache partition, which won't erase any personal data: Reset: Samsung Galaxy S 4 | T-Mobile Support
    09-22-2014 10:37 AM
  10. sandman3's Avatar
    Your response refers to T-Mobile. My service is Sprint. Is the process different?
    09-22-2014 04:30 PM
  11. B. Diddy's Avatar
    It shouldn't be different. I almost always use the T-Mobile support docs because they have the most easily accessible and readable guides.
    09-22-2014 05:40 PM
  12. sandman3's Avatar
    I followed the instructions and completed the wipe of the cache but is has made no difference. The video will not play when I am on WIFI. It will play on the 3G or 4G. Any ideas?
    09-23-2014 02:35 PM