1. courtney_raye's Avatar

    I recently purchased a Samsung Galaxy S4 SGH-M919 on ebay.com and I've been having some issues. In order to get my apps to carry over, I rooted my device, got my stuff and then got rid of the root. I am running on android version 4.4.2.

    My main concern is that when I make calls and receive them, no one can hear me talk and I can't hear anyone else talk. When making a call I also don't hear a dial tone. Yes my volume is all the way up and no I don't have anything muted. I have tried multiple things such as disabling Google Drive (which multiple people said works), playing with connections, and so on. I just got all of my stuff loaded onto the phone and I really don't wish to factory reset. I'm hoping that's not the only option.

    One thing I've found is that my calling works through Wi-Fi calling. That's great but when I'm not home that's not very helpful. Although it rules out what others have said about cleaning out the microphone.

    Does anyone have any solutions or advice?
    Anything would be appreciated!
    11-13-2014 09:56 AM
  2. dm3ready's Avatar
    check out this thread...it seemed to be helpful to several people:

    Best of luck.
    11-14-2014 07:28 AM
  3. jza95's Avatar
    It's a Google Now update that screwed up. The Ok Google search from any screen is turned on by default. From the home screen, hold down the menu button which should go into Google Now. Click on menu button again and select settings. Select "VOICE." Then select "Ok Google" detection. Once there, switch off the option "From any Screen." Once that is turned off. Restart phone and everything should work fine.
    01-21-2015 08:15 PM
  4. Gracy Zar's Avatar
    Thank you so much... I did try to follow the step that you give to solve the problem... At first this step help me and my phone work but I don't know what the reason is,, my phone start to mess up again... so I try to do the same thing as i did before from your help step but unluckily,,,,,,,,, it doesn't work anymore.... help me out again,, plzzzzzzzzzzzzzzzz
    03-16-2015 10:16 AM
  5. dm3ready's Avatar
    What steps have you taken to try and correct it?
    Did you review the link i noted above entitled "No Sound on Phone Calls after using Bluetooth"?
    03-16-2015 05:21 PM
  6. Colin Ancel's Avatar
    I followed those steps, and the "From any page" selection is already Off. I've tried restarting my phone and just shutting it down and turning it back on. Nothing.

    I can hear other things like music and when it rings for me, but I can't hear any dialing or people talking on the other line.
    marilyn80 likes this.
    05-08-2015 03:41 PM
  7. Nachelle505's Avatar
    I'm having the same problem. Mic works for voice recording and other things but when i try to make or receive calls i hear nothing not even ringing. Did anyone ever find a fix?
    marilyn80 likes this.
    06-04-2015 06:25 AM
  8. thea1957's Avatar
    Thank you SO MUCH!! It worked. ButI am frustrated that I can't use "OK Google" AND answer phone calls....not a great recommendation for Google on Android Galaxy S$. I know the phone is old but I never want to change because I can schedule texts on this one an not later models.
    01-07-2016 09:10 AM
  9. dm3ready's Avatar
    When my S4 was upgraded to Lollipop om AT&T my problem disappeared. So, I can currently use "OK Google".
    01-07-2016 09:43 AM
  10. Roger Lock-Hage's Avatar
    Thank you jza95. I followed your instructions by turning off a any screen fro. Google now, I also turned off everything else in google now. Restarted my phone and so far it's working. I was able to listen to my voice messages. Thanks again.
    06-13-2016 12:43 AM
  11. Ramon Sweeting's Avatar
    Thank you!!! I got it to work, you saved me from buy a phone although I need to upgrade.
    08-08-2016 05:57 PM
  12. AnnDav's Avatar
    Couldn't do a lot of the things you suggested as my S4 must be a bit different . But I turned the phone off completely as you suggested and re-started - and it worked!
    11-14-2016 02:14 AM

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