1. AnnaHutz's Avatar
    hi,
    i got the lollipop update notification and downloaded the update with no problem. However, when it attempted to install, it said "Error" with a dead Android figure and then rebooted back to Android 4. I have done this 6 times now.

    Any suggestions on what to do?
    05-01-2015 02:39 PM
  2. Rukbat's Avatar
    If the phone has ever been rooted, or you're running a custom ROM, it's supposed to do that. (Updating a phone that's been rooted, or one with a custom ROM, can brick the phone.)
    05-01-2015 02:58 PM
  3. AnnaHutz's Avatar
    The phone hasn't been rooted and doesnt have a custom ROM.
    05-01-2015 03:10 PM
  4. androidsamurai's Avatar
    If you have a PC I would strongly recommend using Samsung Kies to install the 5.0 update.

    - Download/Install Samsung Kies
    - Plugin your GS4 via USB CablE
    - Place your GS4 in MTP mode
    - You SHOULD see notification about update
    - Allow it to download and install

    *Update download is 1.5GB+
    *You will need 3GB free on Internal Storage
    05-02-2015 09:58 PM

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