1. Ian Pearson's Avatar
    Since the update to 5.0, my TouchWiz crashes all the time, and I can't move apps around, so I planned on backing it up with Kies, so I could do a factory reset.

    Unfortunately, it just hangs on "connecting" and never actually connects.

    Anyone else experience this?

    Or are there any alternatives to back up EVERYTHING for free?
    05-09-2015 08:15 PM
  2. Manux's Avatar
    Try to install your USB drivers another time and install Kies again.
    Remove battery of your cell phone, wait 10 sec.
    Insert your batterie.
    Restart your device.

    Do you have an official 5.0 ROM ?
    05-11-2015 06:26 AM

Similar Threads

  1. Why can't I access the keyboard?
    By AC Question in forum General Help and How To
    Replies: 2
    Last Post: 05-19-2016, 05:52 AM
  2. Replies: 1
    Last Post: 05-10-2015, 12:10 AM
  3. Samsung S4 Lollipop 5.0 problems, why isn't Touch Whiz working?
    By AC Question in forum Android 5.0 Lollipop
    Replies: 2
    Last Post: 05-09-2015, 11:01 PM
  4. Open message app to new text, not previous mesage
    By jjohnson4499 in forum Samsung Galaxy S6
    Replies: 1
    Last Post: 05-09-2015, 07:08 PM
  5. Replies: 0
    Last Post: 05-09-2015, 06:59 PM
LINK TO POST COPIED TO CLIPBOARD