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  1. THEPRFCT10's Avatar
    Can't figure this out, after updating to lollipop, even though I set the ringtone volume to high, when phone rings it goes to low. Then I force it back to high then it repeats at next phone call. What gives? Already battery pulled and several reboots. Thoughts and help appreciated.
    05-10-2015 06:57 PM
  2. rizzymo's Avatar
    Having same problem. Did you do a factory reset, i didn't. I want more info before i do.

    Posted via Android Central App
    05-10-2015 10:09 PM
  3. rizzymo's Avatar
    Damn, nobody else is having this problem

    Posted via Android Central App
    05-11-2015 02:04 PM
  4. THEPRFCT10's Avatar
    That's hard to believe! I've been avoiding the factory reset if at all possible. Just don't want to have to start from scratch and I'm just hoping there's a fix I'm missing.
    05-11-2015 09:06 PM
  5. rizzymo's Avatar
    Did a factory reset and the problem is still there. Hope they fix this annoying bug. Wonder if this bug is on every s4 or some!!!!!

    Posted via the Android Central App
    05-13-2015 04:56 AM
  6. THEPRFCT10's Avatar
    I'm surprised at the lack of response here so.......
    05-13-2015 10:47 PM
  7. lauraam's Avatar
    I restarted and powered off a few times over the past few days, now the volume is normal again.
    05-15-2015 12:30 AM
  8. RedDawgEsq's Avatar
    Same problem here, S4 SCH-I545, am missing tons of calls. Samsung tech at Best Buy had not heard of issue, could not help. So far, seemingly random, have not been able to correlate with incoming calls, text messages or other notifications, nor whether the device is being charged or not, but it keeps happening. VERY frustrating! FIX THIS NOW!
    05-16-2015 01:06 AM
  9. Chuck Pritchard's Avatar
    Me too. Happened after Lollipop update on AT&T S4 stock. Been 2 months now and can find anything that I did except set Do-not-disturb for a short while. Have disabled DND and still same problem. Missing calls because volume randomly goes down to about 10%. Only comfort is seeing these remarks from other users ... thought I was losing it. Someone somewhere has got to have found the solution.
    05-16-2015 01:57 PM
  10. OregonRob's Avatar
    Ditto..... Pissing me off.... Missing a lot of calls when waiting for job interview calls,

    Not going to factory reset..screw that... I'm 3 weeks out of an upgrade with Verizon and the iPhone 6 is looking fantastic

    Kitkat on s4 was eating my battery, lollipop this... No thanks.....

    Edit: anyone else noticing that Google hangouts isn't notifying you of messages?
    05-17-2015 05:15 PM
  11. OregonRob's Avatar
    Sorry for the double post, but this seemed important....

    I called Samsung, they said DO NOT factory reset... They claim it causes more problems
    05-17-2015 09:47 PM
  12. Roger Herbst's Avatar
    Same here. Samsung S4 on Verizon. Seems random. Can't seem to fix it
    05-19-2015 08:06 PM
  13. THEPRFCT10's Avatar
    Try turning off the option of increasing volume while in pocket. Actually seems to have worked for me.....Verizon S4
    ExNihilo01 likes this.
    05-19-2015 09:21 PM
  14. rizzymo's Avatar
    Do you think they know about this, and if they do will they fix it.

    Posted via the Android Central App
    05-19-2015 09:35 PM
  15. Fletcher921's Avatar
    Mee tooo. Ugh.
    05-20-2015 09:21 PM
  16. valQIS's Avatar
    I've been having the same problem! I thought I was accidentally lowering the volume on my phone. Now, I check it on a regular basis to make sure it stays at full volume.
    05-21-2015 03:19 AM
  17. rizzymo's Avatar
    It's funny how nobody is really addressing this problem. If Verizon doesn't know, I'm sure Samsung knows about this!!!!

    Posted via the Android Central App
    05-21-2015 03:34 AM
  18. bejsam's Avatar
    Dr. Watson, It's The Case of the Disappearing Volume.

    Very real and really annoying on my Samsung S4. Goes back to low volume all on its own 3 - 4 times per day.

    Another annoyance is that Lollipop reset numerous settings without my say so regarding swipes, eye follows and such.

    Samsung, have you heard of beta testing, in real world situations? DUH??
    05-21-2015 01:43 PM
  19. rizzymo's Avatar
    The killing part is there seems to be know info on the matter. Will there be a fix or will we have to deal with this? Very annoying.

    Posted via the Android Central App
    05-22-2015 03:42 AM
  20. laurrir's Avatar
    My volume constantly goes down! I miss many calls. But this was happening before the lollipop update. I thought I was accidentally hitting the volume button but even with a new case that made it impossible to hit the volume button, it still happens. Rebooting does fix it, but why do this all day? (note edge)
    05-22-2015 06:32 AM
  21. goldie288's Avatar
    I am having exactly the same problem after lollipop upgrade in Samsung S4 on Verizon and have not received any solution for it. You are not alone !
    05-24-2015 09:19 PM
  22. Don Goodwin's Avatar
    My wife's S4 has been having the same issue since the last system update a few weeks ago. Today I had it happen to my S4. I would think that this is a sw glitch that needs to be resolved by the developers. I remember all the hell we went through over the previous update, and I am not going to jump through the factory reset etc. due to the fact that others are having similar problems. This needs to be solved by the developers of the OS.
    05-29-2015 08:35 AM
  23. rizzymo's Avatar
    Seems like theirs no solution to this problem. Hope we get a bug fix update soon. Did the factory reset, it did nothing!!!!

    Posted via the Android Central App
    05-29-2015 10:04 AM
  24. RedDawgEsq's Avatar
    Just noticed thread #13 above from THEPRFCT10. Deactivated the "Increase-ring-volume-when-device-in-pocket" option and so far the problem has not recurred. Factory reset (which I mistakenly allowed the Best Buy Samsung rep to do) did nothing except cause me other configuration issues which I am still trying to correct. Why, oh why do these OS authors come up with these questionably needed features, fail to test them adequately to detect bugs and then ignore forums like this when the issues are pointed out?
    06-01-2015 09:27 PM
  25. rizzymo's Avatar
    They want us to buy the newer phones!!!!!

    Posted via the Android Central App
    06-01-2015 10:28 PM
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