1. jcp007's Avatar
    Recently upgraded my wife's GS4 to Lollipop. wife was having issues with the phone. Don't ask as I have no idea what they are. She just started pressing menus and trying to fix it herself. She changed to easy mode which I managed to change to standard mode. On the lockscreen, the date and time are white blocks and I have tried going through all the menus and can't figure out how to fix it. Can anyone help?
    05-12-2015 09:20 PM
  2. srkmagnus's Avatar
    Recently upgraded my wife's GS4 to Lollipop. wife was having issues with the phone. Don't ask as I have no idea what they are. She just started pressing menus and trying to fix it herself. She changed to easy mode which I managed to change to standard mode. On the lockscreen, the date and time are white blocks and I have tried going through all the menus and can't figure out how to fix it. Can anyone help?
    It looks like wiping cache will fix the problem; however, it may reoccur. Take a look at this thread with people having the same issue: http://forums.androidcentral.com/sam...ectangles.html

    I don't think the problem is known. Let us know if wiping cache works: power off the device. Hold volume down+home+power on until recovery loads. Use volume down to highlight wipe cache and power to accept. Keep us posted.
    jcp007 likes this.
    05-12-2015 11:49 PM
  3. Dave-in-Decatur's Avatar
    Recently upgraded my wife's GS4 to Lollipop. wife was having issues with the phone. Don't ask as I have no idea what they are. She just started pressing menus and trying to fix it herself. She changed to easy mode which I managed to change to standard mode. On the lockscreen, the date and time are white blocks and I have tried going through all the menus and can't figure out how to fix it. Can anyone help?
    I'm not quite clear on what's showing on her lockscreen. Is it just date and time in white block letters and numbers at the top? Do notifications show there too? What was it that used to appear on that screen?

    The lockscreen changed pretty dramatically in Lollipop, at least on my Verizon S4. I no longer have multiple lockscreen pages or the ability to place any widgets or app shortcuts on the lockscreen other than phone and camera, a real loss in my view. OTOH, it is now possible to see notifications there, which I like (not everyone does, I know). But I was used to having a personal message in a font of my choosing appear on the lockscreen, along with time and date. I complained on a different forum site about this no longer working, and a Verizon rep said to go into Settings > Sounds and Notifications > While Locked, and choose "Do Not Show Notifications." This did restore my customized message, but of course then I didn't see the notifications on the lockscreen. I'm still waiting for clarification on whether this is the intended functioning or whether there is any way to have both notifications and personal message (or customized clock size) on Lollipop lockscreens. And of course, things might be somewhat different on AT&T or other carriers' phones.
    05-13-2015 09:07 AM
  4. jcp007's Avatar
    It looks like wiping cache will fix the problem; however, it may reoccur. Take a look at this thread with people having the same issue: http://forums.androidcentral.com/sam...ectangles.html

    I don't think the problem is known. Let us know if wiping cache works: power off the device. Hold volume down+home+power on until recovery loads. Use volume down to highlight wipe cache and power to accept. Keep us posted.
    Thanks very much for the quick response.

    Posted via My Samsung Galaxy S6 Handheld Device
    srkmagnus likes this.
    05-13-2015 09:40 AM
  5. srkmagnus's Avatar
    Thanks very much for the quick response.

    Posted via My Samsung Galaxy S6 Handheld Device
    No problem - hopefully everything is taken care of. Aside from that issue, how is your wife liking the Galaxy S5?
    05-13-2015 10:23 AM
  6. jcp007's Avatar
    It looks like wiping cache will fix the problem; however, it may reoccur. Take a look at this thread with people having the same issue: http://forums.androidcentral.com/sam...ectangles.html

    I don't think the problem is known. Let us know if wiping cache works: power off the device. Hold volume down+home+power on until recovery loads. Use volume down to highlight wipe cache and power to accept. Keep us posted.
    Volume down was restart. When the restart was complete, the white blocks were gone.
    05-13-2015 07:39 PM
  7. jcp007's Avatar
    Thanks very much for the quick response.

    Posted via My Samsung Galaxy S6 Handheld Device
    Tried it again. Got manual mode. Cleared the cache. Restarted. Appears to be just fine. Thanks once again.

    My wife was an Apple user until we got my son an i5s to replace his GS4 which became my wife's phone which is now running Lollipop. She is still not sold on Android.
    srkmagnus likes this.
    05-13-2015 07:50 PM
  8. srkmagnus's Avatar
    Tried it again. Got manual mode. Cleared the cache. Restarted. Appears to be just fine. Thanks once again.

    My wife was an Apple user until we got my son an i5s to replace his GS4 which became my wife's phone which is now running Lollipop. She is still not sold on Android.
    Glad you got it cleared; hopefully it doesn't come back. On that note, I know what you mean. My wife had an OG Evo many years ago...didn't like it and has been on iOS ever since. Either way, it lets me dabble on iOS to know a little about it and still have the best of Android.
    05-15-2015 04:52 PM

Similar Threads

  1. What is the Screen Life span if it is on all of the time?
    By AC Question in forum Samsung Galaxy S3
    Replies: 2
    Last Post: 05-19-2015, 07:14 AM
  2. HTC Sense Input has stopped, how do I fix it?
    By AC Question in forum General Help and How To
    Replies: 0
    Last Post: 05-12-2015, 11:17 PM
  3. My S5 is bricked, stuck at title screen. How can I move past this?
    By AC Question in forum Samsung Galaxy S5
    Replies: 1
    Last Post: 05-12-2015, 07:05 PM
  4. locked screen
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 05-12-2015, 05:45 PM
  5. Lock screen adjustments help
    By TANDC in forum Samsung Galaxy S6 edge
    Replies: 0
    Last Post: 05-12-2015, 03:39 PM
LINK TO POST COPIED TO CLIPBOARD