Galaxy s4 failed 5.0 update

[Gfrancetich]

I have a Sprint (non-spark) galaxy s4. I tried to restart/update to 5.0, but got an error screen with red, green, and blue text. Volume keys acted as up and down and lock screen as select. I selected restart, and my phone's fine, but now I'm still on 4.4.2 but have no option to update to 5.0. Checked for update under both "Samsung software update" and "firmware update" any ideas?

 

[B. Diddy]

Welcome to Android Central! Try booting into Recovery and wiping the cache partition: http://support.t-mobile.com/docs/DOC-5744

 

[Gfrancetich]

Ok. I did that, and checked for an update again and still no option. Maybe if I did the factory reset option? I'm not sure I want to go through that though. Thanks!

Posted via the Android Central App

 

[B. Diddy]

Sometimes you have to wait a little while, because the device might end up going to the end of a queue. Or you could flash the firmware via Odin: http://forums.androidcentral.com/am...w-flash-stock-rom-via-odin-new-interface.html. Find the correct firmware here: http://www.sammobile.com/firmwares/

 

[mkhall]

I just went through the same hassle, having to wait 3-6 days between downloads. In another thread on this forum it was suggested that I try installing the update via USB and Kies. It ran the update, updated all the apps, but stayed at 4.4.2. However, it immediately started doing an OTA download of 5.0.1, and that time it worked.

 

[itguyjax8430]

Ok. I did that, and checked for an update again and still no option. Maybe if I did the factory reset option? I'm not sure I want to go through that though. Thanks!

Posted via the Android Central App

You should give Samsung Kies a try, it usually solves the problem.

 

[Joshua Kirkland1]

I agree Samsung kies is a supertool for Samsung phones. Get available updates, unbrick phones and even sync music easily between pc and phone. Come on LG, my g3 could use this

g3 fo-real