1. Gfrancetich's Avatar
    I have a Sprint (non-spark) galaxy s4. I tried to restart/update to 5.0, but got an error screen with red, green, and blue text. Volume keys acted as up and down and lock screen as select. I selected restart, and my phone's fine, but now I'm still on 4.4.2 but have no option to update to 5.0. Checked for update under both "Samsung software update" and "firmware update" any ideas?
    06-05-2015 10:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition: http://support.t-mobile.com/docs/DOC-5744
    06-08-2015 03:17 AM
  3. Gfrancetich's Avatar
    Ok. I did that, and checked for an update again and still no option. Maybe if I did the factory reset option? I'm not sure I want to go through that though. Thanks!

    Posted via the Android Central App
    06-08-2015 12:28 PM
  4. B. Diddy's Avatar
    Sometimes you have to wait a little while, because the device might end up going to the end of a queue. Or you could flash the firmware via Odin: http://forums.androidcentral.com/amb...interface.html. Find the correct firmware here: http://www.sammobile.com/firmwares/
    ExNihilo01 likes this.
    06-08-2015 01:53 PM
  5. mkhall's Avatar
    I just went through the same hassle, having to wait 3-6 days between downloads. In another thread on this forum it was suggested that I try installing the update via USB and Kies. It ran the update, updated all the apps, but stayed at 4.4.2. However, it immediately started doing an OTA download of 5.0.1, and that time it worked.
    06-08-2015 04:04 PM
  6. itguyjax8430's Avatar
    Ok. I did that, and checked for an update again and still no option. Maybe if I did the factory reset option? I'm not sure I want to go through that though. Thanks!

    Posted via the Android Central App
    You should give Samsung Kies a try, it usually solves the problem.
    06-11-2015 07:42 AM
  7. Joshua Kirkland1's Avatar
    I agree Samsung kies is a supertool for Samsung phones. Get available updates, unbrick phones and even sync music easily between pc and phone. Come on LG, my g3 could use this

    g3 fo-real
    06-11-2015 06:26 PM

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