1. AC Question's Avatar
    I set up an encryption on my galaxy s4 - it asked me to enter my password twice which I did and when it reboot and asks me it now tells me it's not the right password. I have 3 attempts left before it wipes out all my files. This is not a stolen phone - all I care about is saving my baby's video and audio files. Does anyone have any suggestions??
    08-25-2015 11:43 AM
  2. Almeuit's Avatar
    Hello!
    I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
    08-25-2015 12:14 PM

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