1. Fazxclusive's Avatar
    I have a Galaxy S4 I9500 unlocked device, newly bought from an ebay seller in China and it is running on Android 4.4.2. When move to Settings -> More -> About device, there is no Software Update option, so there is no way to check whether my device has any updates or not.

    Can anyone please tell me why this option is missing, is it common or rare?

    Meanwhile this device is picked by Samsung Smart Switch app, and all IMEI, serial # etc. are genuine.
    08-31-2015 04:47 AM
  2. extraclass's Avatar
    I found the SYSTEM UPDATE right under ABOUT PHONE. It is separate and not part of the ABOUT PHONE option. What carrier are you using? Most have sent out an update to Android 5.1
    Fazxclusive likes this.
    08-31-2015 02:51 PM
  3. Fazxclusive's Avatar
    I don't use any carrier at the moment, because I want to solve some issues with phone specially battery draining issue. Last night I left the phone with over 50% of battery life. Stuffs like wi-fi, gps, high brightness and many other battery consuming things were turned off and still this morning complete battery is used up, the idle mode had consumed majority of the power all the previous occasions.

    Here in Sri Lanka we don't have contracts rather use prepaid/post paid sim cards.
    09-01-2015 03:26 AM
  4. elblaq's Avatar
    i also have the same problem. if you have gotten any help please share it with me
    09-30-2015 07:26 AM
  5. B. Diddy's Avatar
    Welcome to Android Central to both of you! When there is no System Update option, it is usually because your phone has been rooted and is running a custom ROM, or you have a fake or cloned S4. Fake S4's often have a Mediatek processor, rather than the usual Qualcomm Snapdragon or Samsung Exynos. Run CPU-Z on your phones and see what kind of processor it's running.
    09-30-2015 08:28 PM
  6. 1abdullah's Avatar
    i did install CPU-Z and my software is qcom and it says my device has no root access but why no software update option ?
    12-28-2015 03:49 PM
  7. saeedkhan's Avatar
    I have a Galaxy S4 I9505 unlocked device, newly bought from a shop and it is running on Android 4.4.2. When move to Settings -> More -> About device, there is no Software Update..
    only in secuirity option shows secuirity policy update
    any one can help me how to update my android
    01-01-2016 08:35 AM
  8. sifouissei's Avatar
    And then???
    06-22-2016 03:46 PM
  9. Golfdriver97's Avatar
    And then???
    If the CPU isn't a snapdragon or an exynos, then it may be a fake, which then means there most likely will be no update.
    06-22-2016 04:53 PM
  10. sifouissei's Avatar
    If the CPU isn't a snapdragon or an exynos, then it may be a fake, which then means there most likely will be no update.
    What should ido to get an update then,???
    06-22-2016 05:15 PM
  11. B. Diddy's Avatar
    Welcome to Android Central! If it's a knockoff or clone, then there are no official updates, since it's not from Samsung. You could try messing around with rooting and installing a custom ROM, but that may be difficult, since custom ROMs are designed for specific devices. Otherwise, I can only recommend making sure you get a genuine device in the future.
    06-22-2016 06:59 PM
  12. Golfdriver97's Avatar
    What should ido to get an update then,???
    Like B. Diddy said...there most likely won't be an official update.
    06-23-2016 09:28 AM
  13. sifouissei's Avatar
    My CUP is snapdragon and i lost my software option what should i do then????
    06-24-2016 05:25 AM
  14. B. Diddy's Avatar
    Is your phone rooted, and could it have a custom ROM installed? Custom ROMs don't give you an update option. Go to Settings>About Phone, and show us a screenshot with the Build Number of the firmware. http://forums.androidcentral.com/amb...d-central.html
    06-24-2016 01:55 PM
  15. sifouissei's Avatar
    Take a look

    Posted via the Android Central App
    Attached Thumbnails Why is Software Update option missing on my S4 device?-screenshot_2016-06-24-20-52-35.jpg  
    06-24-2016 04:07 PM
  16. sifouissei's Avatar
    Help me plz

    Posted via the Android Central App
    06-24-2016 08:34 PM
  17. Golfdriver97's Avatar
    Help me plz

    Posted via the Android Central App
    Ok. It looks like you have an S4 from Rogers in Canada. The device is over 3 years old. Samsung has most likely stopped supporting it.

    In this case, like B Diddy said, you would have to look at rooting and flashing an AOSP ROM to go any further than 4.3
    sifouissei and B. Diddy like this.
    06-24-2016 08:52 PM
  18. sifouissei's Avatar
    Thank U bro

    Posted via the Android Central App
    06-24-2016 09:31 PM
  19. Bher's Avatar
    Hello there im having the same problem.

    Posted via the Android Central App
    Attached Thumbnails Why is Software Update option missing on my S4 device?-screenshot_2016-07-12-15-34-29.jpg  
    07-12-2016 11:52 AM
  20. MahdiBKhorasani's Avatar
    I've bought a SAMSUNG GALAXY S6 two month ago more or less. I always thought that when you buy a smart-phone, it's un-rooted but when I saw your reply I checked my CPU-Z app and I realized my phone has been already rooted. I assumed it would be completely optional whether you want it rooted or not. Now my question is that is it safe to use apps like UnRoot to unroot it?
    07-18-2016 11:40 AM
  21. drone14's Avatar
    I have Vivax Smart Fly X50 and I don't have system update option too. I've bought three years ago and I recently I have rooted my phone.

    My CPU is: 4x ARM Cortex-A7 @ 1.20 GHz
    01-14-2017 10:26 AM
  22. Saminu's Avatar
    Hello there im having the same problem.

    Posted via the Android Central App
    My s4 there is no software update
    04-08-2017 08:17 PM
  23. Hephaestus4's Avatar
    You must be logged in as device OWNER to see the system update option. No other user type can access it.
    05-16-2017 08:10 PM

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