1. sj1295's Avatar
    while i was using my mobile normally, it suddenly shut off and now wont start at all. it was running on lollipop. i tried several method like draining the battery and again chargining.. and connecting it to laptop but it wont recognize it.. i tried pressing power, volume down and home button simultaneously, a screen would show up to install custom os and options like volume up to continue and volume down to cancel and when i press the buttons nothing happens. PLEASE HELP.!!!!!!!!!!!!!!
    09-05-2015 12:37 PM
  2. Stuart Meadows's Avatar
    Had the same problem twice. First time contacted Samsung who collected phone and returned it about 10 days later. Problem happened again three weeks later, this time when contacted Samsung they put me through to EE whose contract I was on. Took phone to local shop, they gave me a temp replacement phone and sent mine to their workshop had phone back within five days and no problems since.
    09-05-2015 12:45 PM
  3. sj1295's Avatar
    did u come to know what the solution was???
    09-05-2015 01:19 PM
  4. Petr Tanker's Avatar
    Looks like you have autoupdate your firmware. After downloading and installing firmware, your cellphone must restarting. But the firmware could have some problem. When you can go to download mode try download firmware for your cellphone and via Odin update it!
    09-05-2015 05:05 PM
  5. Lucy Davies's Avatar
    Oh great now I'm scared as I'm on EE & my S4 is on lollipop 5.0.1. Don't want my phone doing this. Is there a way to prevent it?

    Posted via Android Central App
    09-05-2015 08:49 PM
  6. sj1295's Avatar
    Looks like you have autoupdate your firmware. After downloading and installing firmware, your cellphone must restarting. But the firmware could have some problem. When you can go to download mode try download firmware for your cellphone and via Odin update it!
    i tried going to download mode , tried pressing volume up and down both but nothing happens!! help!
    09-06-2015 12:34 AM

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