A
AC Question
looking for help Galaxy S4 can't receive mms
Hello. i am having a problem with my new galaxy s4 phone. it cannot receive picture messages nor videos. On my last samsung phone it could, i cut my sim so it could fit into the samsung s4 and everything works fine i can contact everyone send picture messages to everyone else but i can't get any picture messages sent to me.. my friends try to send a picture to me and nothing at all comes on my end no download icon what so ever. i wondered if it was my new phone or my sim since i had cut it. so i put it back into my old phone and got my friend to send me a picture message and i received it... so i put it back into my new phone knowing there was nothing wrong with my sim, and got my friend to try again but still nothing came. i have looked and tried going into other network settings and resetting the APN nothing changes... i tried sending a picture to this telstra number which is a free number that sends a picture message back to you... but still i got nothing... so Someone please can you tell me what the heck do i do?.... and also for some reason i tried to video call my friends and it says "video calls not supported" how do i fix that as well?
Hello. i am having a problem with my new galaxy s4 phone. it cannot receive picture messages nor videos. On my last samsung phone it could, i cut my sim so it could fit into the samsung s4 and everything works fine i can contact everyone send picture messages to everyone else but i can't get any picture messages sent to me.. my friends try to send a picture to me and nothing at all comes on my end no download icon what so ever. i wondered if it was my new phone or my sim since i had cut it. so i put it back into my old phone and got my friend to send me a picture message and i received it... so i put it back into my new phone knowing there was nothing wrong with my sim, and got my friend to try again but still nothing came. i have looked and tried going into other network settings and resetting the APN nothing changes... i tried sending a picture to this telstra number which is a free number that sends a picture message back to you... but still i got nothing... so Someone please can you tell me what the heck do i do?.... and also for some reason i tried to video call my friends and it says "video calls not supported" how do i fix that as well?