01-09-2017 03:57 PM
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  1. AC Question's Avatar
    the new update will not work as in the lenses effects will not work on my phone but will let me pay to replay snaps.
    Brandy Hartman likes this.
    09-15-2015 04:27 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try going to Settings>Apps, select Snapchat, and Clear Cache. Also, have you emailed the support team about it? support@snapchat.com
    09-15-2015 06:03 PM
  3. DaleF123's Avatar
    Same here! Snapchat has said that it won't work on older android devices "due to technical limitations", but surely this can't include the S4? I hope they find a way to implement it soon!
    09-16-2015 10:08 AM
  4. Jamez Avila's Avatar
    Actually, the new SC version with the weird facial stuff does not work with the NEWER android 5.0 or higher devices. Weird, i know.
    09-16-2015 02:04 PM
  5. Brandy Hartman's Avatar
    I have an s4 also and 2 friends with s5's and theres dont work either! have cleared my cache, uninstalled and reinstalled it, I checked and made sure I had an up to day date phone (5.0 or higher) (you can make sure your phone is up to date to go to settings>more>about device> android version) and I tried signing in and out and even restarting my phone and nothing works. My other friend with and iPhone updated and it worked right away! I feel it's phone favoritism... I hate iPhones... just saying
    09-16-2015 04:16 PM
  6. Jamez Avila's Avatar
    I have an s4 also and 2 friends with s5's and theres dont work either! have cleared my cache, uninstalled and reinstalled it, I checked and made sure I had an up to day date phone (5.0 or higher) (you can make sure your phone is up to date to go to settings>more>about device> android version) and I tried signing in and out and even restarting my phone and nothing works. My other friend with and iPhone updated and it worked right away! I feel it's phone favoritism... I hate iPhones... just saying
    LOL I'm with ya....everyone I know with iPhones have theirs working.
    09-16-2015 04:55 PM
  7. eneyland87's Avatar
    Actually, the new SC version with the weird facial stuff does not work with the NEWER android 5.0 or higher devices. Weird, i know.

    I have the Galaxy S4 & it won't work either but my sister has the Galaxy S6 edge & it works just fine.
    09-16-2015 06:28 PM
  8. Brett Reynolds1's Avatar
    LOL I'm with ya....everyone I know with iPhones have theirs working.

    Androids have been updated before iPhones several times. iPhones got the filters for speed and weather not that long ago
    09-16-2015 10:01 PM
  9. Jamez Avila's Avatar
    I deleted the app, cleared the cache partition and reinstalled. Now it's working for me. 😜

    Posted from my Galaxy Note 5
    09-17-2015 01:06 AM
  10. Diamondback424's Avatar
    how do you clear the cache after uninstalling the app?

    never mind...i googled it and found out in 10 seconds haha
    09-17-2015 01:01 PM
  11. Jamez Avila's Avatar
    how do you clear the cache after uninstalling the app?

    never mind...i googled it and found out in 10 seconds haha
    Press and hold the volume up, home button and power button until the green android icon appears. Then let go of buttons. A screen will come up... Use the volume down button to scroll down and select "clear cache partition" then use the power button to select that option. Clearing only takes a second or two. Then use volume down to select reboot.
    Phone will reboot and that's it. Hope this explains it okay

    Posted from my Galaxy Note 5
    09-17-2015 08:09 PM
  12. flute6870's Avatar
    Does it work for a nexus 7
    09-18-2015 04:10 PM
  13. Jamez Avila's Avatar
    Does it work for a nexus 7
    It says it works on devices on android 5.0 or higher
    09-18-2015 06:37 PM
  14. NafcMontana's Avatar
    It runs great on my S4 Mini running 4.4.2 KitKat... But on my Huawei P8 Lite running 5.0 Lollipop it doesnt work...
    09-18-2015 09:15 PM
  15. hacker world's Avatar
    Is it available on moto g


    Sent by moto g
    09-18-2015 10:12 PM
  16. zman2792's Avatar
    The galaxy tab A does not get the update. Why
    09-19-2015 03:45 PM
  17. John Rivera3's Avatar
    This is some true BS. It says in Google play it only works for newer phones so I checked and it says you must have android 5.0 or higher for this to work. I have the galaxy S4 running 5.0.1 so I know I'm definitely eligible for this. I just literally used the filters this morning and they worked perfectly so why now won't they load or anything? I can't get them at all yet people keep snapping me with the new filters. Ugh I hope they fix this soon.
    09-19-2015 08:42 PM
  18. Kyrstine Glover's Avatar
    Press and hold the volume up, home button and power button until the green android icon appears. Then let go of buttons. A screen will come up... Use the volume down button to scroll down and select "clear cache partition" then use the power button to select that option. Clearing only takes a second or two. Then use volume down to select reboot.
    Phone will reboot and that's it. Hope this explains it okay

    Posted from my Galaxy Note
    5
    What will happen
    09-21-2015 03:42 PM
  19. hevi96's Avatar
    It doesn't even work for my s6..
    09-25-2015 07:08 AM
  20. alyssakitty's Avatar
    Actually, Snapchat has not made the update for android yet, so it's only for apple products right now which sucks
    10-04-2015 11:14 PM
  21. AYOAYO9999's Avatar
    well, i factory reset my phone and it started working
    10-11-2015 03:48 PM
  22. jazalynn11's Avatar
    well, i factory reset my phone and it started working
    What phone do you have
    11-02-2015 03:42 AM
  23. mac1_5's Avatar
    To all the android users I say we should delete snapchat once and for all since they prefer iphones !
    02-02-2016 10:36 AM
  24. Jenevieve Digal's Avatar
    the new update will not work as in the lenses effects will not work on my phone but will let me pay to replay snaps.
    02-03-2016 10:57 AM
  25. taaeXO's Avatar
    I have an s4 also and 2 friends with s5's and theres dont work either! have cleared my cache, uninstalled and reinstalled it, I checked and made sure I had an up to day date phone (5.0 or higher) (you can make sure your phone is up to date to go to settings>more>about device> android version) and I tried signing in and out and even restarting my phone and nothing works. My other friend with and iPhone updated and it worked right away! I feel it's phone favoritism... I hate iPhones... just saying
    I have the s4 as well and my phone is updated to the newest version (5.0.1) I just uninstalled the app, reinstalled it, after logging back in I went to clear the cache (Settings>More>Application Manager>Snapchat>Clear Cache) and the filters are now working. Rewind, Fast forward, Slow-MO, etc.
    Hope this helps everyone!
    02-24-2016 10:41 AM
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