1. AC Question's Avatar

    Yesterday, I backed up my contacts to Google, Then Samsung account and then reset the phone. But now, When i sync Google or Samsung, Contacts won't restore.

    I also tried an android recovery tool and that's no help either. Can anyone provide a solution to get the contacts back? I am 100% sure i synced them to Google before resetting. Please help. Thanks!
    11-10-2015 03:33 AM
  2. extraclass's Avatar
    You have to be sure you have to install the same account on the phone after the reset as was on the phone before the reset. Depending on the carrier, your phone set up with the same phone number may be reinstalled by the carrier. If you are using a google account you have to log on to the same account to sync your contacts!
    11-11-2015 10:52 PM

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