1. WanderingKetch's Avatar
    I am a US citizen living in Australia. I'm using an unlocked Verizon Galaxy S4 with an Aussie service provider. I have no issues sending or receiving texts, calls or using data. However, I cannot send or receive pictures, files or participate in group messaging via SMS. If someone sends me a pic, I just see a blue bar with the word "downloading" but no progress is made.

    My wireless settings are as follows:
    Mobile Data--access turned on over network
    Global data roaming access--connect to data services while roaming
    network mode--global
    access point names--Telstra (which is my provider here)

    I had this same issue in the US while I was living there. I seem to remember being able to download MMS if I turned off wifi for a hot second so the download would go onto mobile data. I've tried doing the same here with no luck.

    Any help would be greatly appreciated! Thanks folks!
    11-10-2015 05:22 PM
  2. Thomas5020's Avatar
    The US version of the phone may not be able to connect to a certain band or frequency or something. I do know someone with a US phone in the UK and they get band internet everywhere on every network
    11-10-2015 06:00 PM
  3. Rukbat's Avatar
    Check with your carrier and see if they use any of the following for pictures and group SMS:

    HSDPA 850 / 900 / 1900 / 2100
    CDMA2000 1xEV-DO
    4G LTE band 4(1700/2100), 13(700)

    Those are the only bands your phone has for data.
    Laura Knotek likes this.
    11-11-2015 01:36 AM

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