1. AC Question's Avatar
    Now my galaxy s4 is locked it self thinking it is lost or stolen. i cant remember password to my gmail or if thats evenwhat it is wanting to unlock. please help.
    12-05-2015 02:00 PM
  2. tdsj81's Avatar
    Sounds like you need to do a factory reset from using the buttons on the phone. You'll need to turn it off first and take out your microSD card so you don't lose pictures. then follow a video on youtube that says this (How To Reset Samsung Galaxy S5 - Hard Reset and Soft Reset) You will probably need to set up a new gmail account since you don't remember your password. Or if you set up your gmail account you can have them text you a reset code to your phone once it's factory reset.
    12-05-2015 02:07 PM

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