1. SiL3NT_252's Avatar
    The settings app on my samsung galaxy s4 crashes every time I tap on my google account. Ive already factory reset my phone and it still crashes. Any way to fix this because if I want to remove a google account I would need to reset my phone. Its on Android 5.0.1
    05-22-2016 02:36 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! How about in Safe Mode? https://support.t-mobile.com/docs/DOC-11724
    05-22-2016 02:56 PM
  3. SiL3NT_252's Avatar
    Tried safe mode with no luck. I think I may have to try a system update but I'll have to wait before I buy service for the phone as the system update service wont work without an activated phone.
    05-22-2016 03:11 PM
  4. ahmedhanif911's Avatar
    My s4 has the same problem was updating the apps as a friend wanted to borrow the phone and it kept crashing, I read somewhere if you uninstall the Google settings to stock it should work. So hold down Google settings drag to top where it says app info and click on uninstall update.

    I think that's the problem and will have to wait for Google to update but till then the old update should help the settings from crashing.

    I have not tried as friend is asleep don't want to disturb but will ask him to try tomorrow and see what happens.

    Posted via the Android Central App
    05-22-2016 06:52 PM
  5. B. Diddy's Avatar
    Try using Samsung Kies or Smart Switch to update the system.
    05-23-2016 04:36 PM
  6. MiniFridge's Avatar
    I actually have the same issue. Looks like when I downgrade Google Play Services to the factory version, it will work. I sent the phone to Samsung, but they said their software reflash failed and I would have to pay around $70 to get it fixed. I just asked them to send it back and I'm now considering flashing Cyanogenmod. My Nvidia Shield Tablet K1 on Marshmallow does not have this problem.
    06-27-2016 04:34 PM
  7. SiL3NT_252's Avatar
    Kies says my phone has the lastest update already and downgrading play services still makes the settings crash
    06-30-2016 09:09 PM
  8. KevinOF's Avatar
    Kies says my phone has the lastest update already and downgrading play services still makes the settings crash
    It's not an issue with the phone so don't bother trying. It's a Google play services bug and they know about it.

    Workaround:


    Open they gallery app, settings and bingo you're in.
    07-01-2016 04:27 PM
  9. christhejohnson's Avatar
    That worked awesome work around.
    07-03-2016 03:50 PM
  10. SiL3NT_252's Avatar
    I found another workaround to remove a google account off the S4. I uninstalled all updates to play services, then the settings app hides all accounts on the phone , next go to a google app like youtube and it will say update play services and update the services, next go back to the settings app and the google icon should be the old blue google G logo and find the account you want to remove.
    07-05-2016 02:45 PM
  11. Ste PHa Nie J's Avatar
    Thanks for the gallery app recommendation! It work. FINALLY!
    07-11-2016 03:10 PM
  12. WasItAllInMyFantasy's Avatar
    I have this exact problem too.
    07-11-2016 03:53 PM
  13. MiniFridge's Avatar
    It's not an issue with the phone so don't bother trying. It's a Google play services bug and they know about it.
    I emailed Google a while back and they said they fixed the problem months ago and any device still experiencing the problem has an operating system issue.

    Open they gallery app, settings and bingo you're in.
    This worked! Thank you!
    08-04-2016 01:58 PM
  14. s00n44's Avatar
    It's not an issue with the phone so don't bother trying. It's a Google play services bug and they know about it.

    Workaround:


    Open they gallery app, settings and bingo you're in.
    Cool this works for me too.
    I have another thing to add.
    A few months ago when I'm in the land of no google, i can enter the google account without a problem, i just do anything when I'm there as there is no google at all.
    08-05-2016 09:59 PM

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