1. AC Question's Avatar
    This is driving me nuts. Ever since a security update installed a month ago, any direct dial shortcuts or web url shortcuts on my home screen disappears after updates are installed. To verify this, I turned off automatic updates, added a direct dial shortcut to my home screen, then manually ran an update on a random application. As soon as the installation was complete, the direct dial shortcut disappeared. I did this test several times, so it definitely has something to do with the software update process. Any idea on how to stop this behavior?

    This is happening on a US Cellular Galaxy S4.
    06-07-2016 07:25 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already tried wiping the cache partition? http://support.t-mobile.com/docs/DOC-5744
    06-07-2016 06:31 PM
  3. Andy Spears's Avatar
    Yes, and I have also performed a factory reset twice.
    06-07-2016 07:27 PM
  4. B. Diddy's Avatar
    Strange. Do other widgets disappear, or only the Direct Dial?

    It might be worth reinstalling the firmware using Kies or Smart Switch.
    06-07-2016 07:58 PM
  5. Andy Spears's Avatar
    Only the direct dial and chrome bookmark widgets. All other widgets remain after performing app updates.
    06-08-2016 05:53 AM
  6. Andy Spears's Avatar
    I switched to using the Google Now Launcher. The shortcuts no longer disappear.
    B. Diddy likes this.
    06-09-2016 07:16 AM
  7. JimS196's Avatar
    This has been happening on my S4 from USCC, just direct dial and contacts widgets disappearing shortly after I add them. Started after the upgrade, and USCC has no answer.
    06-19-2016 05:34 PM
  8. bdcoach's Avatar
    This is driving me nuts. Ever since a security update installed a month ago, any direct dial shortcuts or web url shortcuts on my home screen disappears after updates are installed. To verify this, I turned off automatic updates, added a direct dial shortcut to my home screen, then manually ran an update on a random application. As soon as the installation was complete, the direct dial shortcut disappeared. I did this test several times, so it definitely has something to do with the software update process. Any idea on how to stop this behavior?

    This is happening on a US Cellular Galaxy S4.
    I am having the very same issue as you ever since I did the update.
    Rebooted and whipped
    06-24-2016 04:46 PM

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