1. Scorpio2177's Avatar
    Deleted Samsung Account on a Samsung Galaxy S4 phone, then did an FDR. Cannot get back into the phone bcuz of the reactivation lock. Anyway around this, Samsung says "no". Please help, ASAP!

    Thank you,
    Scorpio2177
    07-17-2016 06:42 PM
  2. B. Diddy's Avatar
    Did you also remove the Google account before the factory reset? If not, you'll need to enter the correct Google account information as well--have you done that?
    07-17-2016 08:00 PM
  3. Scorpio2177's Avatar
    Did you also remove the Google account before the factory reset? If not, you'll need to enter the correct Google account information as well--have you done that?
    Yes, we actually deleted that too, but since it's available for up to a week(???) after deletion, so I reactivated her same Google account.

    Thank you,
    Scorpio2177
    07-18-2016 10:50 AM
  4. B. Diddy's Avatar
    Is the phone stuck on asking you for the Samsung account or Google account?
    07-18-2016 05:07 PM
  5. Scorpio2177's Avatar
    Is the phone stuck on asking you for the Samsung account or Google account?
    The Samsung account... The reactivation lock was on before we did the FDR! ๐Ÿ˜ฉ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ
    07-18-2016 07:59 PM
  6. B. Diddy's Avatar
    And it doesn't ask you to enter the Samsung account information? Or are you entering the correct info, but it still won't recognize it?
    Scorpio2177 likes this.
    07-18-2016 10:01 PM
  7. Scorpio2177's Avatar
    The Samsung account... The reactivation lock was on before we did the FDR! ๐Ÿ˜ฉ๐Ÿ˜ญ๐Ÿ˜ญ๐Ÿ˜ญ
    That's correct. I've been trying to figure out something with the "Recovery Menu", but nothing has been resolved.
    07-18-2016 11:23 PM
  8. B. Diddy's Avatar
    I'm sorry--I mentioned a couple of different possibilities, and you said, "That's correct"--but I'm not sure which one is correct ...
    07-19-2016 05:34 PM

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