1. Tanngar's Avatar
    My galaxy s4 has a device status of custom. I have never installed stock rom or rooted my phone. Need help reset status to normal.
    07-25-2016 05:11 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did you buy it brand new, or was it used, refurbished, or purchased through a reseller?
    07-25-2016 06:30 PM
  3. Tanngar's Avatar
    It was bought threw my service provider. I have taken it in to them and they say I need to reset the phone and restore. I did that but it did not help. I feel that it was this way when we got it. We got it two years ago.
    07-26-2016 09:31 AM
  4. B. Diddy's Avatar
    Had you ever taken it to a repair shop or service center? It's possible a tech might have done that in the process of fixing it. See if this thread is helpful: http://forums.androidcentral.com/sam...-t-update.html
    07-26-2016 12:17 PM

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