1. shaidaz's Avatar
    I have an old AT&T S4 SGH-i337 that I'm no longer using that I'd like to use for a medical device (Nightscout for Dexcom continuous glucose monitor, if anyone is interested) BUT I need the phone software to be updated to Lollipop.

    I took out my SD card since it had pictures on it and then reset the phone. When I turned it back on and go to "About device" it lists the Android version as 4.4.4 and when I click Software update, it just tells me the software is up to date and it won't let me check for updates for another 24 hrs.

    Anyone know a (easy) fix to this? I'd like to get this software set up so I can use it for my son's CGM.

    I'm on a Mac and I've never synced the phone up to my computer, if that makes any difference.
    07-25-2016 11:07 PM
  2. mhinc's Avatar
    I have an old AT&T S4 SGH-i337 that I'm no longer using that I'd like to use for a medical device (Nightscout for Dexcom continuous glucose monitor, if anyone is interested) BUT I need the phone software to be updated to Lollipop.

    I took out my SD card since it had pictures on it and then reset the phone. When I turned it back on and go to "About device" it lists the Android version as 4.4.4 and when I click Software update, it just tells me the software is up to date and it won't let me check for updates for another 24 hrs.

    Anyone know a (easy) fix to this? I'd like to get this software set up so I can use it for my son's CGM.

    I'm on a Mac and I've never synced the phone up to my computer, if that makes any difference.
    Yuppers. Download Samsung Smart Switch for MAC. You can update it via the MAC rather than OTA.
    07-25-2016 11:34 PM
  3. shaidaz's Avatar
    Yuppers. Download Samsung Smart Switch for MAC. You can update it via the MAC rather than OTA.


    What's the next step? I'm not trying to transfer my phone to this one, I want to use this phone for a separate purpose.
    07-25-2016 11:58 PM
  4. shaidaz's Avatar


    What now?
    07-26-2016 12:18 AM
  5. shaidaz's Avatar
    07-26-2016 12:19 AM
  6. shaidaz's Avatar
    Thanks but nothing seems to happen when I tried that. I don't get the "update software" option and when I go to emergency software recovery, my device doesn't show up at all
    07-26-2016 12:20 AM
  7. shaidaz's Avatar
    Nor does it show up under software update under the preferences option.
    07-26-2016 12:21 AM
  8. shaidaz's Avatar
    Yuppers. Download Samsung Smart Switch for MAC. You can update it via the MAC rather than OTA.
    @mhinc, any ideas what the problem might be (see above)? Do I need an SD card in there? Do I need to remove my old SIM card?
    07-26-2016 12:27 AM
  9. mhinc's Avatar
    @mhinc, any ideas what the problem might be (see above)? Do I need an SD card in there? Do I need to remove my old SIM card?
    I am not too sure what to tell you on that one. You can try the old version of SmartSwitch Samsung Kies.
    Kies | Samsung CA
    07-26-2016 06:40 AM
  10. anon(632115)'s Avatar
    You cannot update AT&T devices using Kies or Smart Switch. Their updates are only available OTA for those on the AT&T network
    07-26-2016 07:47 AM
  11. mhinc's Avatar
    You cannot update AT&T devices using Kies or Smart Switch. Their updates are only available OTA for those on the AT&T network
    That explains it, Good to know, I am Canadian and all providers here allow it.
    07-27-2016 12:14 AM

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