1. rameshjey's Avatar
    I have a android s4 (SGH 1337 us model) which has a broken screen and non functional touch screen. How do i unlock and retrieve the data using my PC. I use XP pc . I tried MobileGo and Andoid data recovery but it needs authorization. Kies does not work and gives the error "Failed to connect device"...connection or use may be restricted if device access (including writing) is prohibited by you computer's security program ....etc..etc"
    04-08-2017 07:56 AM
  2. B. Diddy's Avatar
    See if this method works: http://forums.androidcentral.com/gen...ed-screen.html
    04-08-2017 04:52 PM

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