1. AC Question's Avatar
    My sister has gone to the States and has just turned her phone on and it is not showing any contacts or text messages at all, what could be the problem? Samsung Galaxy S4
    07-07-2017 02:34 PM
  2. PJRed2008's Avatar
    Welcome to the forums. Need more information please. States from where? Does she have mobile data available to make calls? Are the contacts and text messages on a cloud account that she can't access? Are you sure the phone will work here on our networks?

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    07-07-2017 02:40 PM
  3. Mostafa Mneimneh's Avatar
    If the contacts are stored on sim card that could be the cause
    07-07-2017 02:42 PM
  4. Charli4064's Avatar
    My sister has gone to the States, Virginia and has just turned her phone on and it is not showing any contacts or text messages at all, she has a Galaxy S4.
    She had contacts on her phone and on the memory card and all text messages were there when she was in England 2 weeks ago. As far as I know she does not have her contacts backed up to Cloud only on Smart Switch but that's here in England on her laptop. I will relay any help you can give to her.
    07-07-2017 03:21 PM
  5. PJRed2008's Avatar
    Mod Note: Thread moved and merged. Please do not make duplicate threads on the same subject.
    07-07-2017 04:18 PM
  6. Charli4064's Avatar
    Firstly apologies for the duplicate thread, novice here.
    The phone is English....she has just gone to Virginia for a 3 week visit...I don't know if she has a Cloud account but its doubtful she isn't very tech savvy. As far as I know she is on O2 here whether or not the network changed when she landed in the States she didn't turn on her phone until yesterday so I am assuming not. All was working fine here in England no issues at all
    07-08-2017 02:50 AM

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