1. Lucy Davies's Avatar
    Gave my brother my old S4 so he has a phone until he gets money for a new one. We are both on the same network but when he puts his SIM in it comes up saying no SIM emergency calls only. What can we do to make the phone work?

    Is it coz the phone was a contract phone & my brother is pay as you go? Or is his SIM to advanced for an old phone?
    01-19-2019 05:02 PM
  2. hereticgod's Avatar
    Could be several things. I'd try removing the sim card, factory resetting the phone. Then I'd power down insert sim and boot up again.
    01-19-2019 05:28 PM
  3. Lucy Davies's Avatar
    That didn't work unfortunately.
    01-20-2019 03:47 PM
  4. B. Diddy's Avatar
    Which carrier are you on? Did your brother get that phone originally as a prepaid phone? If so, the carrier might have to unlock the phone so that a non-prepaid SIM (even from the same carrier) can work.
    01-20-2019 07:17 PM
  5. Lucy Davies's Avatar
    Which carrier are you on? Did your brother get that phone originally as a prepaid phone? If so, the carrier might have to unlock the phone so that a non-prepaid SIM (even from the same carrier) can work.
    We are both on EE and yes his phone was prepaid. Taking it to an EE store tomorrow to see if they can help.
    01-20-2019 07:35 PM
  6. Lucy Davies's Avatar
    Went to an EE store & they tried a few things & it still said no SIM emergency calls only so there guess was that the prongs that read the SIM card one of them could be pushed back & advised me to go to a Samsung store as they would no more about it & maybe able to fix it.

    Went to the Samsung store with a repair centre at the back & the repair guy looked at it & said it wasn't worth fixing as it would cost £210 & they don't make the bits for the phone anymore as it's so old now. But he was impressed with the condition the S4 was in its the best one he's seen 😂

    Went to a cheap repair shop & they would send it away for a week to repair & it would cost £35.

    That's how today went & thought I'd just share what's happened in case anyone else also has the same problem. To be honest I think it's just better to get a cheap new phone for my brother to use.
    Tim1954 and B. Diddy like this.
    01-21-2019 05:26 PM
  7. Tim1954's Avatar
    A cheap new phone would be my next move.
    01-21-2019 07:03 PM
  8. B. Diddy's Avatar
    Amen to that. A cheap new phone means a more recent OS version with better security as well.
    01-21-2019 08:03 PM

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