03-28-2020 01:28 PM
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  1. Robin Jacob's Avatar
    Using Transcend 32GB SD card in my Galaxy S4. I had done a factory reset a few days back. Since then all my images in the gallery appear black with a small droid and lightning bolt on the top. Also, my videos just show blank. The file explorer shows all the files but none of them open.

    I tried using the SD card in my laptop. All the files are being displayed but not of them open. I have tried multiple recovery software to restore the images and videos but no success. Please any assistance would be great as I have 2000+ family vacation images and videos which I do not want to lose.
    03-19-2020 08:03 AM
  2. Galactic Zoo's Avatar
    It doesn't sound promising. SD cards can fail. You have done most things but I would try using windows to see if the file system can be repaired. Pop the disc in the card reader and right click the drive icon for the card in Windows explorer, open properties, click tools then hit the check button and leave it do its thing
    03-19-2020 08:33 AM
  3. mustang7757's Avatar
    03-19-2020 08:39 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! Did you do the factory reset while the card was still inserted? Although SD cards are not supposed to be affected by a factory reset, we've certainly seen posts about apparent data corruption on the card after the factory reset.
    03-19-2020 03:51 PM
  5. Robin Jacob's Avatar
    @galatic Zoo - I tried that already but no go...
    03-25-2020 10:27 AM
  6. Robin Jacob's Avatar
    @B Diddy - The SD card was out when I did the factory reset. I have tried a lot of software but I have had no luck so far. I do not mind to buy software if it can really help. Any other options please advice.
    03-25-2020 10:30 AM
  7. B. Diddy's Avatar
    Did you already try using your PC's chkdsk option and letting it try to fix any errors on the card? Keep in mind that this might lead to some of the photos becoming irretrievable, but it might also allow others to be fixed.
    03-25-2020 11:59 AM
  8. Robin Jacob's Avatar
    Yes. I already tried that and there was no errors detected but the photos and videos still the same.
    03-25-2020 02:07 PM
  9. B. Diddy's Avatar
    Try PhotoRec if you haven't already: https://www.cgsecurity.org/wiki/PhotoRec
    03-25-2020 02:21 PM
  10. Robin Jacob's Avatar
    Tried already but no go...
    Galaxy S4 - Images and videos in gallery are broken.-screenshot_2020-03-26-13-04-27.jpg

    This is how my screen looks.
    03-26-2020 05:11 AM
  11. B. Diddy's Avatar
    I'm afraid I don't know of anything else to offer. Hopefully you can find some other method of recovery!
    03-26-2020 11:24 AM
  12. mustang7757's Avatar
    I'm afraid I don't know of anything else to offer. Hopefully you can find some other method of recovery!
    Looks like they are locked?
    03-26-2020 11:45 AM
  13. B. Diddy's Avatar
    I think they're broken/corrupt.
    03-26-2020 11:59 AM
  14. mustang7757's Avatar
    03-26-2020 12:01 PM
  15. Robin Jacob's Avatar
    Thank you for your thoughts...if I do come across any solution will post it out here...
    03-26-2020 01:47 PM
  16. Robin Jacob's Avatar
    The pictures that I am taking now are readable its only the old ones that are showing broken...
    03-26-2020 01:48 PM
  17. B. Diddy's Avatar
    Since it's possible the card got corrupted, I'd consider getting a new card (or at least reformatting this one).
    03-26-2020 02:18 PM
  18. Robin Jacob's Avatar
    @ B.Diddy - I don't think the card is corrupted. When I take new pictures they are readable in the gallery and PC. It's only the pictures and videos taken before 15 March that is not being displayed. So it is some problem with the photos and not the card i believe.
    03-27-2020 05:27 AM
  19. mustang7757's Avatar
    Try going into settings >Apps>gallery tap 3 dots upper right corner and uninstall update see if that works.
    03-27-2020 09:08 AM
  20. Robin Jacob's Avatar
    @mustang7757 - Tried Settings>Application Manager>All>Gallery...Do not have the 3 dots option or the option to uninstall update...any other workaround to this?
    03-27-2020 11:53 AM
  21. B. Diddy's Avatar
    @ B.Diddy - I don't think the card is corrupted. When I take new pictures they are readable in the gallery and PC. It's only the pictures and videos taken before 15 March that is not being displayed. So it is some problem with the photos and not the card i believe.
    The whole card may not be corrupted, but I'd be concerned that the existing images corrupted due to a problem with the card (e.g., it could be getting old -- the older a card is, the higher the chance of individual file corruption). You can keep using the card if you want, but personally, if I encounter an issue with a card, I tend to avoid using that one if I care about the data I save to it.
    03-27-2020 12:12 PM
  22. mustang7757's Avatar
    @mustang7757 - Tried Settings>Application Manager>All>Gallery...Do not have the 3 dots option or the option to uninstall update...any other workaround to this?
    Maybe in the gallery itself ? Open gallery then settings or 3 dots ?
    03-27-2020 12:23 PM
  23. Robin Jacob's Avatar
    @ B.Diddy - Very well understand your view and I am surely gonna get a new card soon.
    I am also hoping that I can be able to retrieve the pictures and videos that I have lost. The problem is the same when I connect the card to my laptop as well. So I am wondering what I can try other than the things I have already tried.
    03-28-2020 06:24 AM
  24. Robin Jacob's Avatar
    @mustang7757 - Nope. I do not get the option in the gallery as well. The only option I get when I am in the gallery settings is for syncing.
    03-28-2020 06:25 AM
  25. mustang7757's Avatar
    @mustang7757 - Nope. I do not get the option in the gallery as well. The only option I get when I am in the gallery settings is for syncing.
    Ok so you dont have that option, not sure what else to suggest.
    03-28-2020 09:45 AM
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