1. Joe Miller29's Avatar
    When I turn my phone on it now says custom with a unlocked lock symbol.. Never noticed this before. Does anyone know why it is there?

    Posted via the Android Central App
    11-09-2014 11:22 PM
  2. H3aTeRzz's Avatar
    That usually indicates you flashed a different rom. Have you rooted?
    11-10-2014 04:18 PM
  3. Joe Miller29's Avatar
    That's what I was thinking but no haven't done anything like that i wouldn't even know how to.. I got on Google to find out how to see if Knox has been tripped but it hasn't... So I have no clue why it says that..

    Posted via the Android Central App
    11-10-2014 04:22 PM
  4. Joe Miller29's Avatar
    Would getting in developer options make that show up? I did that but didn't change anything.

    Posted via the Android Central App
    11-10-2014 04:24 PM
  5. H3aTeRzz's Avatar
    Would getting in developer options make that show up? I did that but didn't change anything.

    Posted via the Android Central App
    No, just opening developer options would not do that. If no one has access to your phone, that's the darndest thing then, because I've never seen that other than on a rooted, customed Rom. I would suggest taking to the samsung bar, or back to your carrier for a fix or replacement, but my bet is that it would be difficult to convince them that it was not rooted. Knox "not" being tripped, does not rule out rooting, there are many rooted methods that bypass knox tripping.

    If no one has access to your phone, that could have done it, then take it to the samsung bar, or carrier and see if they'll replace/repair, that's the only suggestion I can offer, other than going ahead with root, lol!
    11-11-2014 04:44 AM
  6. H3aTeRzz's Avatar
    You can try a program called "Triangle Away," in the playstore, it's designed to get rid of that, not sure if it will work on your device, but it might be worth a shot. I used it awhile back on my note 3 with at&t and it worked like charm in getting rid of that icon; the only thing different, is that I knew I was rooted.
    Joe Miller29 likes this.
    11-11-2014 04:49 AM
  7. Joe Miller29's Avatar
    Yeah nobody else uses my phone.. It's driving me crazy I've seen on Google that I'm not the only one this has happened to but cant figure out a answer why

    Posted via the Android Central App
    11-11-2014 08:23 AM
  8. Joe Miller29's Avatar
    The thing is its still stock from when I got it from at&t

    Posted via the Android Central App
    11-19-2014 11:12 PM
  9. 4runnerbrett's Avatar
    Did you switch to ART? If so switch back to dalvik and it will go away. It definetly has to do with the developer options. Try turning off the developer option too.

    Posted via the Android Central App
    Joe Miller29 likes this.
    11-20-2014 04:02 AM
  10. Joe Miller29's Avatar
    Yeah i switched to art but alot of apps wouldn't work at the time so I switched back I'll try turning them off and see what happens thanks

    Posted via the Android Central App
    11-20-2014 01:43 PM
  11. Rukbat's Avatar
    Custom generally voids the warranty. (It depends on how knowledgeable the person you're talking to is, and which carrier you're on.) It has nothing to do with developer options, it means that the ROM isn't stock. A bad update (they don't always work over the air - it's a known [by those who code things like over the air updates] design flaw in the Android update process) could cause it.

    Either live with it (the next update could fix it) or see if your carrier will at least reflash the ROM.
    Joe Miller29 likes this.
    11-20-2014 05:26 PM
  12. Joe Miller29's Avatar
    Thanks I'll deal with it for now and see if the next update fixes it.. Like i was sayin not a big deal but like you said I don't want my warranty voided for no reason and if it is and there is nothing I can do about it I guess I'll go ahead and root next chance I get

    Posted via the Android Central App
    11-20-2014 08:16 PM
  13. wrready2's Avatar
    Should clear up after the next update you get.
    12-11-2014 11:38 PM
  14. wrready2's Avatar
    Where did you get the phone ? If it was used maybe someone already rooted it for you ?
    01-06-2015 06:16 PM
  15. Joe Miller29's Avatar
    It was new got it from at&t

    Posted via the Android Central App
    01-07-2015 11:57 PM
  16. Joe Miller29's Avatar
    Waiting for a update to see if things changes

    Posted via the Android Central App
    01-07-2015 11:57 PM
  17. Joe Miller29's Avatar
    Well I just pulled the battery out restarted my phone and boom the custom and the lock is gone not sure when it fixed it's sell bc I've tried that b4 but it's not there now so guess I'm good

    Posted via the Android Central App
    01-08-2015 02:10 PM
  18. Joe Miller29's Avatar
    False alarm it's back

    Posted via the Android Central App
    01-10-2015 11:58 PM
  19. Paul Roe's Avatar
    I have the same thing. I'm looking into it. Good thing is I do this for a living. I assume it has to do with the updates that were just put out to deal with the flashlight issue. I'll post what I find.
    08-04-2015 04:49 PM
  20. Oryahn's Avatar
    Okay. Paul, you say you do this for a living and hopes are being lost that you are going to get back with us with any information. After all, it's been six months since you said you would look into it.

    To those of you that have this problem. The news gets worse. At least for me it did. I made the mistake of not having insurance. Warranty is up as far as I know. Phone is over a year old. Mine started one day in the car....my wife was driving...it's okay. My phone was sitting between us. I looked down and saw that my phone had gone into a download mode. Said it was DOWNLOADING. I know what downloading is, but never saw this screen before. So I left it going as it instructed to not disconnect the phone...disconnect from what....the battery? Anyway, the car ride was about another 40 minutes and the phone was still on this screen....Big ugly android guy that was downloading something. Well, we stayed at my in-laws for a few hours and left. My phone was still in that mode. I decided to wait until I got home. I was so worried that, if I pulled the battery, the phone was going to be ruined. After the long ride home, I get inside the house and decide to just pull the battery and restart. Luckily the phone booted just fine. But, over these last few months, my phone continued to do this. Would be using the phone and suddenly it would go to that big ugly guy again and telling me it was downloading. 15 or 20 minutes later I would pull the battery and all was fine. After a while I would just pull the batter immediately after seeing that ugly droid. Then my phone in the last 4 or 5 weeks started restarting. I could be in the middle of typing a text message and it would just reboot. I started searching online for others with this problem and saw things about the "CUSTOM" word showing up. I checked on mine as it went through this process and, guess what, mine said it was CUSTOM. Brand new phone, never had anything done to other than download a few games from the Play Store. Then about a week and a half ago, my phone would only boot to a screen that told me that my phone will not boot because there had been something done to it that was not supposed to be done and to contact....either my carrier or Samsung....can't remember which. Now today, the phone threw me for a complete loop....literally. It boots to the Samsung screen, shuts off, turns itself back on, boots to the Samsung screen, shuts off, turns itself back on, boots to the Samsung screen, shuts off, turns itself...you get the picture. Now, my phone is the Note 4 with T-Mobile as my carrier. I'm thinking of chatting with T-Mobile or possibly Samsung, but I'm certain they will tell me that my phone had the rooting or custom system put on it or one of these things that people keep saying must have been what caused it. What caused it was a faulty phone that is almost 2 years old. Was brand new from T-Mobile and never had any customization done. So I would assume that some of you with this problem will eventually come into some, if not all, of the problems I have and will be out of a phone that cost you almost $800. Well, that's what I paid for it over a year ago. So if anyone....PAUL....really does do this for a living, or has come up with a solution, please enlighten us with this solution.

    Thank you.
    02-11-2016 10:02 PM
  21. Rukbat's Avatar
    Reflash the stock ROM - see [Samsung] How to flash Stock ROM via ODIN. Be prepared to die of boredom if you don't have something to do. Setting up the flash takes a couple of minutes - then it can be 10 minutes before the phone is flashed, restarted and ready to go. And you're just looking at what's as about as exciting as grass growing in the winter.

    You'll lose all your downloaded apps and all your data (pictures, videos, music, etc.) because you can't get the phone to the point that you can back it up (unless you always kept it backed up).
    02-12-2016 11:27 PM
  22. Dale Forbes's Avatar
    I just recently had the same problem of my phone turning off and on over and over until I took out the battery. This was after weeks of my battery draining at a rate of 10% every 15 minutes. I thought my battery had gone bad so I bought a new one. However, I never had the Downloading message.

    Then I noticed the Custom message with the open padlock. I have no idea how long that had been there because I don't watch my phone that closely when restarting. I had never rooted my phone and don't download many apps but assumed somehow my phone had been compromised. I've head of a lot of people losing key functionality when having this message but my only functional issue was the batter draining rapidly.

    I saw another forum with the following advice and it worked to get rid of the message:

    Turn your phone off
    Hold HOME + LOCK + VOLUME UP until the phone vibrates indicating it is restarting
    When the menu pops up, only take the Reboot option

    The Custom message with the open padlock does not appear any longer but I don't know about the battery. I just did this minutes ago.
    05-23-2016 09:17 AM
  23. awesom9's Avatar
    Hey Joe, I was reading your posts back from the end of 2014 thru Jan 2015 regarding the Custom Lock that was on your phone. I have the same issue plus the phone turns of and on constantly. I've replaced the battery twice. The phone gets incredibly hot. Mostly I can't even get it to turn back on. It's basically unusable. I bought it 5 months ago from Best Buy. Of course they think I downloaded something to make it Custom or what you guys call rooting. I never knew what rooting was until I came to this site. I don't want it to be rooted because I'd like the opportunity for Samsung to replace it. Sometimes I can get it up and running - so is there something I can download to fix this. Best Buy said to maybe download the original software by getting it from the internet. I have reset it to factory already or so I think I have. It's a Samsung S5. Wondering if you ever found a fix. Please help!!! Thanks.
    08-30-2016 10:22 AM
  24. timtim01201's Avatar
    Hey Joe, I was reading your posts back from the end of 2014 thru Jan 2015 regarding the Custom Lock that was on your phone. I have the same issue plus the phone turns of and on constantly. I've replaced the battery twice. The phone gets incredibly hot. Mostly I can't even get it to turn back on. It's basically unusable. I bought it 5 months ago from Best Buy. Of course they think I downloaded something to make it Custom or what you guys call rooting. I never knew what rooting was until I came to this site. I don't want it to be rooted because I'd like the opportunity for Samsung to replace it. Sometimes I can get it up and running - so is there something I can download to fix this. Best Buy said to maybe download the original software by getting it from the internet. I have reset it to factory already or so I think I have. It's a Samsung S5. Wondering if you ever found a fix. Please help!!! Thanks.
    Hello awesome9. I know the issue you are having and I'm here to help at least In one segment. Now your gonna wanna get a pc for this cause you need to download the android operating system for your exact carrier and phone model you can do so by going to settings about phone and it should all be there. Then just go ahead and type in for example. Samsung Galaxy s5 att stock rom.. and that should pull what u need and I will link a guide at the bottom of this reply but it will be pretty much straight forward from there and it will reset everything so back up everything. And it will fix everything you had problems with also after your done flashing turn phone off and press and hold power,home,volume up then do a factory reset and clear cache. That should help.
    How to Unbrick AT&T Galaxy S5 SM-G900A Soft-brick Fix & Restore to Stock Firmware Guide - GalaxyS5Update
    12-08-2016 10:55 AM

Similar Threads

  1. Replies: 2
    Last Post: 11-11-2014, 08:32 AM
  2. Why can't I use my data?
    By Grant Perdue in forum Verizon
    Replies: 2
    Last Post: 11-10-2014, 02:18 PM
  3. Replies: 2
    Last Post: 11-10-2014, 11:22 AM
  4. Replies: 1
    Last Post: 11-10-2014, 01:08 AM
  5. Is it possible to default to Home screen when unlocking?
    By GoBlueTom in forum Motorola Droid Turbo
    Replies: 1
    Last Post: 11-10-2014, 12:51 AM
LINK TO POST COPIED TO CLIPBOARD