1. Helperalert's Avatar
    Every time I try to update my phone, it fails before it even starts. Is it even compatible? Are they're requirements that I've missed or do I have to delete apps on my phone?

    As you can tell, I have a Samsung S5 Active that is currently running lollipop
    11-30-2015 03:27 PM
  2. LeoRex's Avatar
    Do you have any system modifications, like root? Anything dive in there could compromise the OTA process.
    12-01-2015 03:04 AM
  3. torbach1's Avatar
    I don't believe Samsung has released Marshmallow for any of it's phones yet, and certainly not to AT&T yet. I believe the schedule is that the Note 5 will get it sometime in December (by get it, I mean AT&T will get it from Samsung), followed by the S6, S6 Edge, S6 Edge + in January, and then the S5, S5 Active, etc. in February. This is according to an article I read on sammobile.
    12-01-2015 04:47 PM
  4. AmyC76's Avatar
    I keep getting I have an update 640MB doesn't say what type of update. It downloads and then when rebooting to complete and I guess download the last leg of it...boom fail and reboot and says the same thing, I have to wait 24 to check if there is a new update. I've been doing this for 3 weeks now. How can I get this update to actually...update?
    12-10-2015 08:07 PM
  5. Joe Miller29's Avatar
    Same thing happens to me haven't been able to update

    Posted via the Android Central App
    12-12-2015 01:54 AM
  6. Feldon's Avatar
    Every time I try to update my phone, it fails before it even starts. Is it even compatible? Are they're requirements that I've missed or do I have to delete apps on my phone?

    As you can tell, I have a Samsung S5 Active that is currently running lollipop
    There are four models of Samsung S5 Active (find your model here):

    • S5 Active SM-G870A - AT&T
    • S5 Active SM-G870W - Bell Canada
    • S5 Active SM-G870D - DoCoMo Japan
    • S5 Active SM-G870F - International/Europe

    If it's AT&T, we just got 5.1.1 last month, so 6.0 is probably 8-10 months away.

    Appropriate image:

    12-22-2015 09:56 PM
  7. AmyC76's Avatar
    Exactly what I still can't get to update either. 😕
    12-22-2015 10:06 PM
  8. ColbyJvonBrown's Avatar
    Has anyone tried Samsung Kies 3? Or maybe Samsung Smart Switch to update the phone at all?

    Posted via the Android Central App
    12-30-2015 12:40 AM
  9. AmyC76's Avatar
    I tried Smart Switch as a suggestion from someone and it still wont.
    12-30-2015 12:44 AM
  10. zr2s10's Avatar
    To get 5.1.1 I had to factory reset my phone. Seems this is a common problem, I've mentioned this in 4 threads now, lol. If you have an SD card, back it up to your PC first. Mine got wiped clean after the update ( pulled the card before, put it back in after), and the system never asked permission, just did it. Luckily I backed up! Not sure why this update is screwing with so many people...
    AmyC76 likes this.
    01-06-2016 08:51 AM
  11. AmyC76's Avatar
    gah, I'll have to write down apps and a few things that aren't able to save to the SD but it's worth a shot
    zr2s10 likes this.
    01-06-2016 10:01 AM
  12. zr2s10's Avatar
    I took screen shots of my app drawer pages before resetting, to help me remember what all I had. Then save those to the SD card, then to the computer. Then you can pull it up and go through the "all" under "my apps" in Google Play. Reload the ones you want/use, and you're good to go after a hard restart (not to be confused with another factory reset, lol)

    Edit:
    One more tip - Go through and disable all the bloatware before you allow Google Play to update any apps pre-installed. That way you're not wasting time and memory updating things you're not going to use
    01-06-2016 11:21 AM
  13. Joe Volpe's Avatar
    I'm looking 4 marshmallow.. I guess I should be content with 5.1.1 4 now.. although 4 some reason the most recent security patch (august) caused my phone 2 say "kernel" in red (upper left portion of my screen) & then locked me out with this⚠symbol saying software not recognized by AT&T detected. Turn off & bring 2 att store. It also says "custom" with an unlocked symbol now @ startup! WTF? I'VE NEVER HAD A PROBLEM with OTA b4 this and have DUG DEEP 2 see if there's been any custom software installed. I found ZERO INDICATORS. knox is not tripped. No sideloaded updates. I got 5.1.1 FROM AT&T!! I had a tech look at it & said he can't find ANYTHING! I dwnlded app from play store that gives me log access NOTHING! Can any1 help me? Thanks. I can't afford another phone & REALLY want marshmallow update WHEN EVER it's available for att s5active.
    08-19-2016 08:59 PM

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