1. AC Question's Avatar
    I dropped my galaxy s5 active and broke the digitizer/LCD screen. The phone works and powers on but I am unable to see anything or use the touchscreen. I have already ordered a new phone but I would like to make sure everything is erased before I send the broken phone back to ATT. (It is being replaced with insurance claim so I have to send it back). Is there a way I can do this on a PC or would I need to take it to store that can wipe it for me?
    01-20-2016 10:38 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try using Android Device Manager on the web to send a wipe command to the phone. This will only work if the phone is on and connected to the web.
    01-21-2016 12:56 PM

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